Responsibilities:

- Interact with government departments to understand business needs, pain points, and existing processes.

- Conduct requirements elicitation through stakeholder interviews, field visits, surveys, and document reviews.

- Document functional, non-functional, and regulatory requirements

- Prepare As-Is and To-Be process maps to visualize current and proposed workflows.

- Identify gaps, redundancies, and inefficiencies in existing manual or legacy systems.

- Recommend process reengineering where applicable to improve service delivery or compliance.

- Serve as the primary interface between technical teams and government stakeholders.

- Coordinate inputs from multiple departments, end-users, policy makers, and third-party vendors.

- Facilitate sign-offs and approvals on documents and designs.

- Prepare and maintain all required documents.

- Provide inputs to technical team for preparation of other documents.

- Translate business needs into system design inputs.

- Review wireframes, prototypes, or workflows to ensure alignment with requirements.

- Assist in the preparation of functional specifications, mock-ups, or low-fidelity prototypes.

- Prepare test cases or acceptance criteria in collaboration with QA teams.

- Support or conduct User Acceptance Testing (UAT) with government stakeholders.

- Support user onboarding through training sessions, manuals, and demo scripts.

- Assist departments in adapting to new systems, addressing behavioural or operational changes.

- Gather post-implementation feedback for refinements or updates.

- Ensure that the solution aligns with e-Governance policies, data privacy norms, RTI mandates, and GIGW/Accessibility standards.

- Work with legal and data officers to ensure security and auditability of systems.

- Define KPIs or SLAs related to system usage and performance.

- Recommend enhancements based on user behaviour, feedback, or policy changes.

- Aid in project reporting, MIS dashboards, and performance audits.

Skills Required:

- Strong leadership and team management skills, with the ability to motivate and guide teams towards successful project outcomes.

- Excellent communication skills, with the ability to clearly articulate project goals, risks, and status to stakeholders at all levels.

- Strong problem-solving and decision-making skills, with the ability to navigate challenges and maintain project momentum.

- Exceptional organizational and time management skills, with the ability to handle multiple projects simultaneously.

- Strong analytical skills and the ability to evaluate data and make informed decisions. practices.

- Ability to manage complex, high-priority projects under tight deadlines