Krafton - Product Manager - Live Operations

About KRAFTON, Inc.

KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences.

At the heart of KRAFTON India's success lies a deep understanding of the Indian gaming community.
The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile.
These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country.

With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem.
In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023.
KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year.
Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years.

About the role

As Live Service Manager you will own the day-to-day heartbeat of that serviceensuring low-latency quality, launching fresh content and keeping the community safe 24 7.

Responsibilities

Live-Ops Calendar

- Build, publish and own a 6-month drop schedule for platform service that you own

- Coordinate with Marketing & BD for co-branded releases

Content Operations

- A/B test pricing and placement for monetised content

Real-Time Monitoring & Incident Response

- Define severity matrix; lead war-rooms for Sev-1 outages

- Define and maintain On-Call schedule with dev and SRE teams

- Oversee Community Safety and moderation

Data & Reporting

- Own dashboards for key platform services operational metrics

- Partner with Data Science to run retention & churn analyses; iterate on live-ops levers.

Stakeholder Communication

- Post-mortems and analysis reporting

Requirements

- Hands-on with monitoring/alerting stacks (Datadog, Grafana, Firebase Crashlytics).

- Data chopsSQL / Looker to pull cohorts & revenue reports.

- Incident-management experience; calm under 2 a.

- server fires.

- Familiarity with voice toxicity detection & community guidelines.

- Strong cross-functional comms; can brief engineers, marketers, and moderators alike.

Preference

- Experience with developer community engagement.

- Deep experience on analytical tools