Konexions Backoffice Services - Team Leader - Sales

Description:

Company Overview:

Konexions Backoffice Services Pvt. Ltd., established in 2007, is a leading outsourcing and BPM solutions provider headquartered in Lajpat Nagar-2, New Delhi. The company specializes in back-office operations, IT-enabled services, staffing and recruitment, relationship management, and sales support. With strong expertise in customer engagement and process excellence, Konexions delivers scalable, cost-effective, and revenue-driven solutions to clients across industries.

Role Overview:

The Sales Team Leader will be responsible for leading and managing a team of sales representatives, ensuring achievement of individual and team targets. The role requires daily monitoring of performance, delivering coaching and training, resolving customer concerns, identifying improvement areas, and driving initiatives that improve productivity, customer satisfaction, and revenue growth.

Key Responsibilities:

- Lead, manage, and motivate the sales team to achieve daily, weekly, and monthly sales targets.

- Monitor team performance using sales reports, conversion metrics, and customer feedback.

- Conduct regular coaching sessions, performance evaluations, and skill enhancement initiatives.

- Ensure high-quality customer interactions and resolution of client queries efficiently.

- Collaborate with management to implement sales strategies, process improvements, and revenue initiatives.

- Analyze sales trends and market insights to identify new opportunities for business growth.

- Ensure adherence to sales processes, compliance guidelines, and organizational standards.

- Maintain discipline, morale, and a positive team culture to drive consistent productivity.

- Handle escalations, troubleshoot customer issues, and ensure timely closure.

- Coordinate with cross-functional departments for smoother operations and service delivery.

Required Skillsets:

- Strong team management, leadership, and motivational skills.

- Proven sales expertise with consistent achievement of targets.

- Excellent communication, negotiation, and interpersonal skills.

- Strong customer service orientation and problem-solving ability.

- Analytical mindset with the ability to interpret sales data and trends.

- Ability to work effectively in a fast-paced and target-driven environment.

- Strong organizational and time-management skills.

- Proficiency in CRM tools, MS Office, and sales reporting dashboards.

- Ability to handle pressure, maintain team morale, and drive performance.