Knowledge Transition Management Lead - Global Excellence - Global Capability Center

Position: Knowledge Transition Management

Location: Bangalore

Experience: 12+ years

As Knowledge Transition Management Lead, you will own end-to-end knowledge transition programs when global engineering and IT work moves to newly established or scaling Global Capability Centers (GCCs). This role is designed for a hands-on transition leader who can drive speed-to-productivity, continuity, and operational stability - not just create documentation.

You will act as the single point of accountability across client leadership, source (legacy) teams, and GCC teams - designing transition approaches, managing risks, and ensuring knowledge is transferred in a repeatable, scalable way across geographies.

What You'll Do:

Transition Strategy & Framework Ownership:

- Design and execute structured knowledge transition frameworks across engineering, IT, and operational domains.

- Build transition plans aligned to GCC maturity stages, ramp-up timelines, and operating model requirements.

- Establish clear transition scope, success metrics, governance rhythms, and stakeholder responsibilities.

Speed-to-Productivity Enablement:

- Accelerate GCC team ramp-up through hands-on enablement, structured learning paths, and embedded transition support.

- Reduce dependency on legacy/source teams through phased capability build and institutionalization.

- Ensure transition outcomes translate into real delivery readiness and stable operations.

Risk Mitigation & Continuity Management:

- Identify and mitigate transition risks related to attrition, knowledge loss, documentation gaps, and delivery disruption.

- Build contingency plans and stabilization playbooks to protect business continuity during cutover phases.

- Drive readiness assessments and "go/no-go" checkpoints with leadership alignment.

Engineering & IT Knowledge Transfer:

- Lead transitions across application, platform, DevOps, and IT operations knowledge areas.

- Ensure critical tacit knowledge is transferred through shadowing, pair working, runbooks, and guided practice - not just handover notes.

- Drive operational stability post-transition through structured hypercare and performance monitoring.

Global Stakeholder & Program Management:

- Serve as the accountable lead across client leadership, source teams, and GCC delivery teams.

- Run tight governance: milestones, RAID logs, dependency tracking, and executive updates.

- Align stakeholders across North America, Europe, India, and APAC as needed.

Repeatable Model & Asset Building:

- Build reusable transition playbooks, templates, and toolkits that can scale across multiple programs.

- Capture learnings and continuously improve transition approaches and measurable outcomes.