Knowl is building the future of AI powered call centres, and we are looking for someone who can sit at the crossroads of product, business, and strategy to help our clients unlock real growth. This is a high-impact, high-ownership role focused on understanding complex client problems, shaping solutions alongside our internal teams, and driving outcomes that scale.

This is not a traditional sales role. We are looking for someone who thinks like an operator, someone who can move between strategic thinking, analytical problem solving, and hands-on execution.

What You'll Work On

- Become a trusted partner to clients by deeply understanding how their business works, beyond surface-level requirements.

- Identify growth opportunities and translate ambiguous needs into clear, structured initiatives.

- Bring clarity and prioritization to fast-moving environments, focusing teams on what truly drives impact.

- Use data, structured thinking, and business intuition to guide decisions and shape solutions.

- Drive initiatives end-to-end, from discovery and strategy to execution and delivery.

What Success Looks Like:

- Clients see Knowl as a strategic partner rather than a vendor.

- High-impact initiatives move from idea to execution quickly and thoughtfully.

- Complex problems are broken down into clear, actionable paths.

- Your work directly contributes to client growth and strengthens Knowl's position as a category-defining voice AI company.

- If building, problem-solving, and driving meaningful client impact excites you, we would love to talkA structured thinker who can simplify messy problem spaces and make sound decisions with incomplete information.

Who You Are

- A structured thinker who can simplify messy problem spaces and make sound decisions with incomplete information.

- Comfortable operating in ambiguity and energized by fast-paced startup environments.

- Highly accountable and willing to take ownership without waiting for perfect clarity.

- Strong communicator who can navigate both business conversations and technical discussions.

- Naturally curious, analytical, and willing to challenge assumptions when needed.

Ideal Background (Not Mandatory)

- 3 to 5 years of experience in strategy, consulting, product growth, partnerships, business development, or similar roles.

- Graduate or post-graduate from a Tier 1 institution preferred.

- Exposure to startups or high-growth environments where roles evolve quickly.

- Demonstrated ability to collaborate cross-functionally with product and engineering teams.

- Experience using data and analytics to inform decisions.

Why Join Knowl

- Work on real problems at the forefront of voice AI.

- High autonomy with the ability to shape how we work and grow.

- A fast-moving environment where ideas turn into action quickly.

- If building, problem-solving, and driving meaningful client impact excites you, we would love to talk

About Knowl

At Knowl, we're redefining customer engagement with LLM-powered call centers. Our product is already loved by leading companies, backed by top VCs (Series A funded), and crafted by a team of innovators passionate about solving real-world challenges. Our AI agents tackle some of the most operationally intensive problems, driving efficiency and scale like never before.