Department: Export Sales

Position: Senior Manager Export Sales

Location: Bhosari, Pune

Role and Responsibilities:

- Develop and manage international sales across assigned markets and territories.

- Build and maintain strong, long-term relationships with international customers.

- Manage customer relationship management (CRM) and provide timely client support.

- Handle the end-to-end export order process, from order receipt and confirmation through production coordination, dispatch, documentation, and payment realization.

- Coordinate with Production, Planning, Logistics, Quality, Finance, and other internal teams for timely order execution.

- Manage international payment transactions and ensure timely realization of export payments.

- Handle Letters of Credit (LC), including scrutiny of terms, amendments, documentation, and coordination with banks.

- Manage Bank Guarantees (BG) and other trade-finance instruments.

- Follow up with customers for payment collection, monitor outstanding receivables, and ensure timely recovery of overdue payments.

- Coordinate with banks and financial institutions regarding export payments, LC, BG, and related transactions.

- Resolve customer queries and commercial, logistics, documentation, and delivery-related issues.

- Ensure compliance with applicable export regulations, trade practices, and company policies.

- Prepare sales forecasts, order status reports, receivables reports, and management MIS.

- Identify new international customers and business opportunities to expand the company's export business.

- Conduct commercial negotiations with customers and support pricing and contract discussions.

- Monitor international market trends, customer requirements, and competitor activities.

Required Skills:

- Export Sales & International Business Development

- Customer Relationship Management

- International Customer Handling

- End-to-End Order Management

- Export Documentation

- Letter of Credit (LC)

- Bank Guarantee (BG)

- International Payment Transactions

- Payment Collection & Receivables Management

- Commercial Negotiation

- Client Support & Issue Resolution

- Cross-functional Team Coordination

- Export Compliance & Trade Regulations

- Strong communication and interpersonal skills

Candidate Profile:

- 10+ years of relevant experience in Export Sales / International Business / Export Operations.

- Engineering qualification B.E./B.Tech. or equivalent.

- Strong experience in handling international B2B customers.

- Hands-on experience with LC, BG, international payments, and payment collection.

- Proven experience managing the complete order-to-dispatch process.

- Strong commercial and negotiation skills.

- Excellent communication and customer relationship management skills.

- Ability to coordinate effectively with multiple internal and external stakeholders.

- Willingness to travel internationally as required.

Key Performance Indicators (KPIs):

- Achievement of export sales targets

- New customer and market development

- Customer retention and satisfaction

- Timely order execution and dispatch

- Payment realization and reduction of overdue receivables

- LC/BG documentation accuracy

- Order-to-dispatch cycle time

- Customer complaint resolution

- Export documentation compliance

Qualifications and Education Requirements:

- Essential Qualification: B.E./B.Tech. or equivalent.

Work Experience:

- 10+ years.