Under broad direction from Strategic Leader (revenue), She/he provides leadership to the B2C-Business Development function of KLAY "FYLS - Founding Years Learning Solutions." The incumbent sets the vision and direction for B2C revenue function, customer engagement, business development, B2C-Sales process across the enterprise. The individual will be responsible for designing and executing new market strategies, ensuring expansion in current market, driving B2C revenue growth, and fostering new-customer acquisition practices across different regions.

JOB Objectives/Responsibilities:

The individual will have complete functional responsibilities, which involves effective strategizing, action planning and implementation guidance of existing and new programs in accordance with enterprise growth and B2C-business plans.

a) Plans, directs and coordinates the functional activities of B2C-BD (sales) function.

b) Provides team leadership and sets vision, direction & sales growth for the B2C function in KLAY.

c) Accountable for market expansion and B2C revenue target.

d) Responsible for new customer acquisition, lead conversion and initial customer experience.

e) Receives guidance and support from the support functions and Leadership team.

f) Provides leadership to the regional business teams to ensure that the B2C revenue objectives are met.

g) Provides functional guidance and coaching to the reporting team.

h) Proactively provides insights (short-term & long-term) ECE-Early Childhood, Education B2C market scenario, competition, channel success, new features for product refinement, customer pulse.

Performance Metrics:

- B2C Revenue growth

- Client satisfaction and retention scores (NPS/CSAT)

- New market success

- Achievement of quarterly and annual sales targets

- Contribution to strategic business (B2C) growth initiatives

Education & Work Experience:

- Any graduation + MBA (Sales/Marketing)

- Total experience of 12+ years in B2C businesses, with at least 3+ years in a leadership role managing pan-India operations and reporting to Business Head/Enterprise leadership. Some one who built a product/service category and owned P&L responsibility is preferred.

- Best suited if the candidate is from B2C service industry and retail businesses with multi-location operations

- She/He should have worked in medium to large organizations and should demonstrate a clear understanding of complex business environments, distributed teams, and mass market customer engagement. Brings with her/him a "Growth Mindset; Self-driven personality & team leadership approach; high personal Quality, Value & Ethics."

Critical Personal Skills:

- Excellent leadership and people management skills

- Strong client-facing communication and relationship-building skills

- Analytical and strategic thinking with strong business acumen

- Ability to drive performance in ambiguous and evolving environments

- Represents KLAY effectively in client presentations, industry forums, and strategic partnerships

- Ability to represent KLAY in external Forums, industry groups etc.