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Manager - Process Excellence will be responsible for executing process improvement initiatives, optimizing operational workflows, and ensuring process compliance with organizational standards at the regional level. This role will play a crucial part in enhancing service quality, reducing costs, and driving operational efficiency across multiple centres within a designated region. Key Responsibilities: - Process Improvement & Standardization: Implement and monitor process excellence initiatives to enhance efficiency, quality, and compliance across the region. - Operational Efficiency & Cost Optimization: Identify and execute region-specific projects that improve productivity, reduce operational costs, and streamline workflows. - Customer Experience & Satisfaction: Collaborate with centre teams to enhance customer experience by implementing data-driven service improvements. - Compliance & Quality Assurance: Ensure all centres in the region adhere to company policies, regulatory requirements, and quality standards. - Change Management & Implementation: Support the rollout of new processes and technology-driven automation projects, ensuring seamless adoption at the regional level. - Data & Performance Analytics: Leverage key performance metrics to monitor regional performance and identify areas for improvement. - Training & Capability Building: Guide centre teams on process excellence methodologies, fostering a culture of continuous improvement. - Stakeholder Collaboration: Work closely with cross-functional teams, including operations, finance, HR, and IT, to align regional execution with organizational goals. Key JOB Requirements: - Bachelor's/Master's degree in Business, Operations, Engineering, or a related field. - Six Sigma Green Belt (or higher) certification is mandatory. - 8+ years of experience in process excellence, operational excellence, or transformation roles, preferably in a service-intensive industry. - Strong knowledge of process automation, compliance frameworks, and lean methodologies. - Hands-on experience with cost optimization, revenue enhancement, and customer experiences initiatives. - Ability to drive change management and execute process transformation projects. - Strong analytical, stakeholder management, and problem-solving skills. - Proficiency in data analytics, process mapping tools, and automation technologies.

Hyderabad

Bangalore

KLAY Schools - Manager - Process Excellence 

Job Description for KLAY Schools - Manager - Process Excellence  in Founding Years Learning Solutions Private Limited in  Hyderabad Bangalore for (8-15) years of experience. Apply Now!

KLAY Schools - Manager - Process Excellence  | iimjobs.com