Posted By
Dhiwakharan Naidu
HR at Founding Years Learning Solutions Private Limited
Last Active: 05 December 2025
Job Views:
313
313
Applications: 74
Recruiter Actions: 0
Posted in
SCM & Operations
Job Code
1645872
KLAY Schools - Cluster Operations Manager
For women joining back the workforcePosted 4 days ago
Cluster Operations Manager
Description:
Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of preschool and daycare centres; ensuring strong operations, service consistency, and team capability. Centre Heads will report to this role.
Key Responsibilities
Operations & Quality:
- Oversee daily operations, readiness, and service quality across centres.
- Drive SOP and policy implementation, updates, and process change management.
- Conduct operational audits, close gaps, and ensure compliance.
- Improve productivity, efficiency, and resource utilisation through data-driven actions.
- Ensure smooth operational setup for new centre rollouts.
- Responsible for operational readiness of NEW centre roll-out.
Customer Experience
- Monitor and investigate all parent escalations (not first-level handler).
- Lead root-cause analysis and drive corrective and preventive actions.
- Improve NPS, CSAT, parent satisfaction, and child retention through operational fixes.
People & Training
- Manage and coach Centre Heads; strengthen operational capability at centres.
- Ensure regular operational and SOP training for centre teams.
- Support manpower planning, staff efficiency, and team retention.
Financial Management
- Own Cluster P&L, budgeting, and cost management.
- Optimise operating costs while maintaining quality and service standards.
Skills & Competencies
- Strong communication and people skills; customer-focused.
- Hands-on operator with strong problem-solving and attention to detail.
- Experience with SOPs, audits, metrics, and structured improvement (Six Sigma preferred).
- Proficient in MS Office; comfortable with data and reporting.
- High ownership, integrity, and teamwork.
Education
- Any Bachelors degree. Diploma or an MBA preferred.
- Early Childhood Education background is a plus.
Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".
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Posted By
Dhiwakharan Naidu
HR at Founding Years Learning Solutions Private Limited
Last Active: 05 December 2025
Job Views:
313
313
Applications: 74
Recruiter Actions: 0
Posted in
SCM & Operations
Job Code
1645872
