Position Overview: As a City Manager/Area Manager for Collections, you will be responsible for leading and managing a team of field agents to achieve collection targets effectively and efficiently. Your primary focus will be on overseeing the collection process, ensuring adherence to legal guidelines, minimizing losses due to fraudulent activities, and maintaining high levels of customer satisfaction. Additionally, you will play a key role in optimizing productivity, providing feedback on credit policies, and managing escalations. Responsibilities: - Lead and manage a team of 25 Field Agents (FOS) to achieve collection targets and maintain high levels of productivity. - Provide guidance, support, and training to the team to enhance performance and ensure adherence to company policies and procedures. - Conduct regular performance evaluations, set productivity parameters, and monitor performance against set targets. - Develop and implement collection strategies to meet targets while adhering to legal guidelines and regulatory requirements. - Ensure that collection agencies and field executives comply with legal guidelines and company policies. - Continuously monitor collection activities to identify and prevent fraudulent practices and minimize losses. - Handle customer escalations and resolve issues promptly and effectively to maintain customer satisfaction. - Provide feedback on credit policies based on market conditions and customer feedback. - Ensure documentation of all cases in soft buckets and take appropriate action as needed. - Ensure adequate availability of field agents (FOS) area-wise, bucket-wise, and segment-wise to optimize collection efforts. - Manage and provide support for legal and policy issues as they arise. - Address audit queries and ensure compliance with corrective and preventive actions. - Report to State Head/Zonal Head on collection performance, challenges, and opportunities. - Communicate regularly with the leadership team to provide updates and insights into collection operations. Qualifications: - Bachelor's degree in any field with a minimum of 5 years of experience in collections or relevant operations. - Proven experience in team management, preferably with a minimum team size of 20 agents. - Knowledge of collection processes, legal guidelines, and regulatory requirements. - Familiarity with computer applications, MS Office tools, and data analysis. - Strong leadership, communication, and problem-solving skills. - Willingness to travel and work in designated ROK cities or nearby areas. Additional requirement: - Proficiency in MS Office tools and computer knowledge. - Experience in field collection and willingness to travel as required. - Demonstrated ability to handle team management responsibilities effectively. Reporting to: State Head / Zonal Head

Mumbai

Karnataka

Kissht - City Manager/Area Manager - Collection 

Job Description for Kissht - City Manager/Area Manager - Collection  in Kissht in  Mumbai Karnataka for (4-18) years of experience. Apply Now!