Description:

Key Responsibilities:

1. Quality Systems & Standards

- Develop, implement, and continuously improve QA/QC systems and SOPs across the plant.

- Ensure compliance with ISO 9001, ISO 14001, ISO 45001, ISO 50001, and ISO 17025 standards.

- Lead internal and external audits, documentation, calibration, and test traceability initiatives.

- Standardize inspection and testing procedures to ensure uniformity and reliability.

2. Metallurgical & Process Quality Control

- Monitor and control metallurgical parameters across melting, refining (Ladle Furnace / VOD / AOD), and heat treatment processes.

- Ensure adherence to chemical composition, microstructure, hardness, tensile, and impact properties per customer and grade requirements.

- Review and approve heat-wise chemical and mechanical test reports, ensuring product consistency and reliability.

3. Laboratory Management

- Oversee the functioning of chemical and mechanical testing laboratories, including spectrometers, UTM, hardness testers, impact testers, microstructure labs, and NDT facilities.

- Ensure equipment calibration, lab discipline, inter-lab validation, and adherence to testing protocols.

- Drive initiatives for NABL accreditation and continual lab upgradation.

4. Product & Process Control

- Conduct process audits for melting, casting, rolling, forging, and machining operations.

- Implement robust Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for non-conformities and customer complaints.

- Collaborate with Production, Maintenance, and R&D teams to enhance yield, reduce rejections, and improve process stability.

5. Customer Quality & Technical Support

- Interface with customers for audits, product approvals, and complaint resolution.

- Provide metallurgical and quality-related technical support to customers and internal teams.

- Maintain strong working relationships with QA representatives of key customers and certification agencies.

6. Leadership & Team Development

- Lead and mentor a multidisciplinary team of quality engineers, metallurgists, and laboratory technicians.

- Promote a culture of continuous improvement and quality ownership across departments.

- Conduct training programs on quality standards, defect analysis, and metallurgical awareness.

Key Performance Indicators (KPIs):

- Reduction in internal rejections and rework (%)

- Reduction in customer complaints and claim costs

- Improvement in heat-wise consistency and quality yield

- Reduction in Cost of Poor Quality (COPQ)

- Timely closure of CAPA and audit non-conformities

Desired Qualifications & Experience:

- B.Tech / M.Tech in Metallurgical Engineering, Materials Science, or related discipline

- Total Quality Management (TQM) certification preferred

- 20 - 25+ years of experience in QA/QC within alloy steel, forging, or foundry industries

- Strong technical understanding of metallurgical standards, process control, and lab operations

- Experience in ISO/NABL accreditation and customer quality audits

- Proven leadership, analytical, and communication skills

Position Summary:

The General Manager Head of QA & QC will be a key leadership role at Kisco, driving excellence in metallurgical and process quality to support the companys growth in high-specification alloy steels and forged products for global customers.