Key Accounts Manager - eCommerce - FMCG

Job Summary:

We are looking for a dynamic and result-driven Key Account Manager E-commerce to manage and grow business across leading e-commerce platforms. The ideal candidate must have hands-on FMCG experience, with strong exposure to e-commerce account management, commercial negotiations, and online sales growth. Experience in Personal Care & Hygiene categories will be an added advantage.

Key Responsibilities:

- Manage and grow key e-commerce accounts such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, etc.

- Own P&L, topline and bottom-line performance for assigned e-commerce platforms.

- Plan and execute monthly/quarterly sales targets, promotional calendars, and visibility campaigns.

- Lead commercial negotiations including margins, visibility spends, joint business plans (JBPs), and annual contracts.

- Coordinate with internal teams (Marketing, Supply Chain, Finance, Category, Operations) to ensure smooth execution.

- Drive assortment expansion, new product launches, and availability across platforms.

- Monitor sales performance, stock health, fill rates, ROAS, and campaign effectiveness.

- Analyse platform data and dashboards to identify growth opportunities and corrective actions.

- Ensure compliance with platform processes, pricing hygiene, and brand guidelines.

Desired Candidate Profile:

- 7-10 years of relevant experience in FMCG (mandatory)

- Prior experience managing e-commerce key accounts is essential

- Preference for candidates with exposure to Personal Care / Hygiene / Beauty / Wellness categories

- Strong understanding of online channel dynamics, promotions, and digital shelf management

- Excellent negotiation, stakeholder management, and analytical skills

- Proficient in Excel, data analysis, and performance tracking

- Ability to work in a fast-paced, target-driven environment

Educational Qualification:

- Any graduate with strong relevant experience

- MBA / PGDM in Sales & Marketing or equivalent (preferred)