Key Account Manager - Sales

Description:

About the Job

About the Role

The Key Account Manager (KAM) is responsible for growing and maintaining relationships with the companys top-tier clients. This critical role focuses on driving sales growth, ensuring client satisfaction, and fostering long-term loyalty by providing tailored solutions and exceptional service. The KAM acts as the primary point of contact for key accounts, ensuring their needs are met while identifying opportunities for upselling, cross-selling, and business expansion.

Job Responsibilities

- Develop and maintain strong, long-term relationships with key clients.

- Understand client needs and business goals to deliver customized solutions.

- Serve as the lead point of contact for all key account-related matters.

- Address and resolve client concerns and issues in a timely and professional manner.

- Develop strategic account plans to achieve defined sales and growth targets.

- Conduct regular business reviews to measure satisfaction and identify new opportunities.

- Monitor account performance, revenue, growth metrics, and profitability.

- Stay updated on industry trends, market developments, and competitive landscape.

- Maintain accurate and up-to-date documentation on all client interactions and transactions.

- Participate in face-to-face meetings to build trust and address client concerns effectively.

Performance Skills

- Excellent verbal and written communication skills.

- Strong negotiation, conflict-resolution, and problem-solving abilities.

- Ability to work independently as well as collaboratively within a team.

- Proficiency in CRM tools and the Microsoft Office Suite.

- Strong analytical thinking and organizational skills.

Experience Required

- 35 years of experience in Key Account Management, Client Relationship Management, or B2B Sales.

- Experience working with enterprise clients or large accounts is preferred.

- Proven track record of meeting revenue targets and managing high-value portfolios.

Key Competencies

- Resilience: Ability to perform well under pressure and adapt to challenges.

- Customer Centricity: Strong focus on understanding and delivering on customer needs.

- Result-Oriented: Commitment to meeting targets and driving business growth.

- Adaptability: Flexibility to adjust to evolving client requirements and market conditions.