Role Overview:

The Key Account Manager role at First Call H Resource P. Ltd, based in Bangalore, is a pivotal position responsible for nurturing and expanding relationships with our most strategic clients. You will be the primary point of contact, understanding their business objectives, and ensuring our services consistently exceed their expectations. This role involves collaborating closely with internal teams, including sales, operations, and recruitment, to deliver customized solutions and drive revenue growth. The successful candidate will directly impact client satisfaction, retention, and the overall success of our business partnerships.

Key Responsibilities:

- Develop and execute comprehensive account plans for key clients, aligning with their strategic goals and First Call H Resource P. Ltd's business objectives, to maximize client satisfaction and revenue generation.

- Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, acting as a trusted advisor and partner to address their evolving needs.

- Identify and pursue new business opportunities within existing key accounts, expanding our service offerings and increasing market share within the FMCG and eCommerce sectors.

- Monitor and analyze market trends and competitor activities, providing valuable insights to clients and internal teams to inform sales strategies and business development initiatives.

- Oversee sales operations related to key accounts, ensuring seamless service delivery, accurate reporting, and efficient resolution of any issues or concerns.

- Conduct regular performance reviews with clients, assessing satisfaction levels, identifying areas for improvement, and implementing proactive solutions to enhance the overall client experience.

Required Skillset:

- Demonstrated ability to manage and grow key accounts, exceeding revenue targets and fostering long-term client partnerships.

- Proven expertise in developing and implementing effective sales strategies, driving business development, and conducting thorough market analysis.

- Exceptional communication, interpersonal, and presentation skills, enabling effective interaction with clients at all levels and across diverse teams.

- Strong understanding of the FMCG and eCommerce industries, including market dynamics, competitive landscape, and emerging trends.

- Proficient in account planning, sales operations, and client relationship management, with a focus on delivering exceptional service and achieving measurable results.

- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.

- Ability to thrive in a fast-paced, dynamic environment, demonstrating adaptability and a proactive approach to problem-solving.

- 6-12 years of relevant experience.