Key Account Manager - QSR/Food Service

We are looking for a dynamic and customer-focused Key Account Manager to manage and expand relationships with key B2B clients while driving business growth through strategic account management and new business development.

The ideal candidate will have experience handling major QSR (Quick Service Restaurant) accounts, building long-term customer partnerships, and collaborating with cross-functional teams to deliver customized solutions.

A background in Hotel Management or the food service industry will be an added advantage.

Key Responsibilities :

- Manage and strengthen relationships with existing B2B customers, ensuring high levels of customer satisfaction and long-term partnerships.

- Serve as the primary point of contact for key accounts, understanding customer needs and providing effective business solutions.

- Develop account plans to maximize revenue, customer retention, and business growth.

Key Account Management :

- Manage and strengthen relationships with existing B2B customers, ensuring high levels of customer satisfaction and long-term partnerships.

- Serve as the primary point of contact for key accounts, understanding customer needs and providing effective business solutions.

- Develop account plans to maximize revenue, customer retention, and business growth.

Business Development :

- Identify and acquire new strategic B2B customers within the food service, QSR, hospitality, and institutional segments.

- Drive business expansion by identifying opportunities to increase product penetration within existing accounts.

- Build and maintain a strong sales pipeline to achieve business growth targets.

QSR Account Management :

- Handle key QSR customers such as McDonald's and other leading food service chains.

- Ensure timely execution of customer requirements while maintaining service excellence.

- Develop strong customer relationships to support long-term business growth and strategic partnerships.

Customer Engagement & Commercial Management :

- Conduct regular customer meetings, product presentations, and business reviews.

- Prepare commercial proposals, negotiate pricing, contracts, and business terms.

- Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.

Cross-Functional Coordination :

- Work closely with R&D, Production, Supply Chain, Quality, and Operations teams to develop customized product solutions.

- Coordinate new product development and product trials based on customer requirements.

- Ensure seamless order execution, timely deliveries, and effective issue resolution.

Customer Satisfaction :

- Monitor customer feedback and proactively resolve customer concerns and complaints.

- Build strong relationships with decision-makers and stakeholders across customer organizations.

- Ensure high service standards and continuous improvement in customer experience.

Required Skills & Competencies :

- Strong experience in Key Account Management and B2B Sales.

- Experience managing QSR accounts and food service customers.

- Excellent relationship-building and stakeholder management skills.

- Strong business development and commercial negotiation abilities.

- Customer-centric approach with excellent problem-solving skills.

- Strong communication, presentation, and interpersonal skills.

- Ability to work collaboratively with cross-functional teams.

- Good analytical and market research capabilities.

Preferred Qualifications :

- MBA in Sales, Marketing, or Business Management.