Job Title: Key Account Manager Higher Education and Skills (HE) - English

Location: Mumbai (Base), covering West India

Reports to: Lead Key Account Management, South Asia

Contract Type: Permanent

Role Overview:

The Key Account Manager Higher Education and Skills (HE) English will be responsible for managing and growing strategic relationships with high-value higher education institutions and skill development networks across West India and South Asia. The role focuses on driving adoption of English language learning and assessment products, ensuring high customer satisfaction, and contributing to revenue and impact targets for the portfolio.

Key Responsibilities:

Account Management:

- Serve as the primary relationship manager for a portfolio of high-value HE and skills accounts.

- Develop and execute account plans to retain and expand business with key institutions.

- Build trust-based, long-term relationships with decision-makers and influencers within HE and skills institutions.

- Monitor and manage accounts categorized as Platinum, Gold, Silver, or Bronze, ensuring progress against objectives.

Customer Engagement & Service Delivery:

- Facilitate smooth onboarding of new partner institutions and ensure seamless delivery of English exams and learning services.

- Collaborate with operations, propositions, and customer service teams to address and resolve operational issues.

- Conduct regular check-ins, review meetings, and feedback sessions to maintain strong engagement with HE clients.

Sales & Business Development:

- Identify opportunities for upselling and cross-selling within assigned accounts.

- Achieve and exceed KPIs related to revenue growth, customer retention, and satisfaction.

- Work closely with regional colleagues to engage large HE chains with multi-city presence, expanding market reach.

Reporting & Data Management:

- Maintain accurate account records and update the sales pipeline using CRM tools.

- Track account performance and provide regular insights and updates to leadership.

- Use customer feedback and market insights to inform product and service development discussions.

Collaboration:

- Partner with marketing to design account-specific campaigns and initiatives.

- Work with teams across South Asia, including Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices for HE engagement.

- Participate in regional forums, knowledge sharing, and learning initiatives.

- Collaborate with academic teams to manage portfolio accounts effectively.

Qualifications & Experience:

- Bachelors degree in Business, Education, or related fields.

- Minimum 5 years of experience in account management, business development, or B2B client relationship roles, preferably in education or service sectors.

- Experience managing institutional or HE accounts is highly desirable.

- Strong communication, presentation, and stakeholder management skills.

- C1 level proficiency in English (CEFR).

- Familiarity with the English language education ecosystem in India and understanding of international curricula is a plus.

- Experience using CRM tools such as Salesforce or Dynamics and managing multi-location accounts is advantageous.

Skills & Competencies:

- Strategic sales thinking and relationship management

- Customer-centric approach and strong problem-solving abilities

- Organizational skills and ability to manage multiple projects simultaneously

- Collaboration, teamwork, and proficiency in digital tools

Travel Requirements:

Frequent travel within India to meet and support key HE accounts, with a flexible base in Mumbai.

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