Job Summary:

The Credit Life Key Account Manager is responsible for managing and growing our existing portfolio of Group Credit Life Insurance. He/She is responsible for driving sales, maintaining relationships, and ensuring operational excellence for credit life insurance products on the assigned channel. The successful candidate will be responsible for maintaining and strengthening relationships with key clients, identifying new business opportunities, driving revenue growth, managing projects to ensure timely and successful delivery, ensuring compliance, achieving set targets, and end-to-end management of accounts.

Key Responsibilities:

1. Channel Management:

- Build and maintain relationships with partner banks, NBFCs, and other financial institutions.

- Develop and execute strategic account plans to achieve business objectives and client needs.

- Manage partner requirements for compliance adherence, audit queries, and operational SOPs.

- Resolve partner queries and ensure smooth operations.

- Conduct regular business reviews with clients to understand their needs and provide tailored solutions.

2. Sales and Business Development:

- Drive sales of Credit Life Insurance products through banking and financial institutions.

- Identify new business opportunities and expand the partner network.

- Achieve sales targets and business growth objectives.

- Initiate and own training drives for channel partners and the internal team to enhance productivity and performance backed by data.

3. Project Management:

- Manage process improvement projects from initiation to delivery, ensuring timely and successful completion.

- Develop and manage project plans, including setting goals, objectives, and timelines.

- Lead and represent digital integration projects from the Sales side and ensure delivery timelines are met.

- Set performance objectives, monitor progress, and provide regular feedback.

- Coordinate with internal stakeholders, including underwriting, claims, and operations, to ensure seamless project delivery.

- Identify and mitigate project risks, ensuring minimal impact on clients and the business.

4. Operational Excellence:

- Ensure timely submission of reports and compliance with regulatory requirements.

- Monitor sales processes, customer service, and claim settlement efficiency.

- Identify and mitigate risks in operational processes.

5. Market Analysis and Strategy:

- Conduct market research to understand trends, competition, and customer needs.

- Analyze data and metrics to identify trends, opportunities, and areas for improvement.

- Identify growth opportunities and white spaces in business for continuous improvement.

- Demonstrate proficiency in developing crisp, analysis-oriented partner presentations.

- Provide regular reporting on sales performance, client activity, and project status.

6. Product Knowledge:

- Maintain up-to-date knowledge of Group Credit Life Insurance products and services, providing expert advice to clients.

- Stay informed about industry trends, regulatory changes, and competitor activity.

Key Performance Indicators (KPIs):

- Achievement of sales targets.

- Growth in partner relationships and network.

- Team performance.

- Partner satisfaction and feedback.