Key Account Manager - eCommerce - IIM/FMS/MDI/XLRI

Role & responsibilities:

- Drive overall business growth and deliver sales and share targets for the E-Commerce channel.

- Build strong relationships with key customers and develop Joint Business Plans (JBP).

- Plan and execute the 6P strategy across promotions, activations, content, pricing and visibility.

- Partner with Brand, Digital, Customer Development and Operations teams to execute online strategies.

- Identify emerging E-Commerce formats, consumer trends and new business opportunities.

- Leverage analytics and platform insights to identify growth opportunities and develop long-term plans.

- Manage customer-level spends, budgets and P&L.

- Own Customer Business Planning (CBP) and ensure effective stock planning and operational efficiencies.

- Drive customer engagement, T2T initiatives, claims management and commercial planning.

- Share E-Commerce learnings, best practices and actionable insights across the organization.

Key Stakeholder Management:

Internal: Brand Managers, Regional Managers, Customer Development, Commercial, Area Managers, Analytics, E-Commerce, Digital Marketing.

External: Key Customers, Stockists, Vendors / 3P Agencies, Marketing and E-Commerce Agencies.

Candidate Profile:

- MBA in Marketing/Sales from a Tier 1 Institute preferred.

- Engineers from Tier 1/Tier 2 institutes with strong Sales/P&L exposure may also be considered.

- 4+ years of experience in Sales / Modern Trade / E-Commerce.

- Strong understanding of customer management, commercial planning, analytics and P&L.

- Proven ability to work cross-functionally and build strategic customer relationships.