Key Account Manager - eCommerce

Job Responsibilities:

- Lead and negotiate annual agreements with Ecommerce partners

- Develop plan, KPI and Goals to achieve for each Ecommerce partner

- Define and implement Go to Market strategy with cross functional teams (marketing, supply chain, IT, sales)

- Identify new ecommerce trends and opportunities for business growth and implement action plans

- Prepare and present products proposals to future and current Ecommerce partners

- Handle specific sales events thanks to collected information from marketing department to enhance brand's visibility and improve sales performance

- Analyze and interpret Ecommerce partner's sales report to identify strengths, weaknesses and business opportunities

- Ensure E-commerce benefits all, drives consumers and revenues to salons

Key Deliverables:

- Aligned profitability of the Ecommerce channel

- Excellence in execution to drive superior customer experience

- Drive efficiency and effectiveness for all media and promotional campaigns

- Building a strong Ecommerce team and upskilling all key stakeholders in terms of their understanding of the new channel and its drivers

Key Competencies:

- Build and manage relationships

- Ability to manage simultaneous projects and meet deadlines

- Business results oriented: ability to perform, to budget and manage forecast

- Proactive, positive and innovative mind

- Strong analytical, problem solving and project management skills

- Attention to detail and complex processes

- Understanding of digital and tech is the key

Key Relationships:

- Internal Stakeholders - Sales planning, digital and brand marketing, supply chain, finance, global and zone ecommerce teams

- External Stakeholders - Category teams, e-tailer marketing and content teams, supply chain and finance teams

Education: MBA