Key Account Manager - Alternate Channels - Pharma/Healthcare

Key Account Manager - Alternate Channels

Location- Mumbai

Experience- 3 to 6 years

Must have:

- Experience managing large pharmacy chains, e-pharmacies, or alternate healthcare channels.

- Experience in modern trade/e-commerce management.

- Years of experience in Pharma/pharmaceuticals, healthcare, FMCG, or retail industry.

Key Account Manager - Alternate Channels to manage strategic partnerships across large-format pharmacy chains(e.g. Apollo, wellness), e-pharmacies (such as Pharmeasy, 1mg, Netmeds), and other modern trade healthcare platforms. This is an individual contributor role with full ownership of key accounts from onboarding to execution.

Key Responsibilities-

Account Management: Build and manage strong relationships with key accounts including large pharmacy chains and online platforms.

End-to-End Ownership: Lead the complete partner journey - from onboarding, product listing, and commercials to display planning, order fulfillment, and sales tracking.

Sales Execution: Ensure consistent sales growth by coordinating with internal teams for stock availability, timely delivery, and performance improvement.

Visibility & Merchandising: Drive online and offline visibility through strategic campaigns, shelf planning, promotions, and collaborations with partner teams.

Market Intelligence: Stay updated on category trends, pricing benchmarks, and competitor activities within the alternate channel ecosystem.

Analytics & Planning: Track performance metrics, analyze trends, and implement joint business plans to maximize partner potential.

Cross-functional Collaboration: Work closely with supply chain, finance, operations, and tech teams to ensure seamless partner experience.

Compliance & Documentation: Handle contracts, pricing agreements, PO management, and all account-level documentation.

Market Intelligence: Stay updated on category trends, pricing benchmarks, and competitor activities within the alternate channel ecosystem.