Key Account Manager

Description:

Job Title: E-commerce Manager (2 to 3 Years Experience)

Location: Bangalore

Job Summary:

We are seeking a proactive and data-driven E-commerce Manager with 23 years of experience to oversee and grow our online sales channels. The ideal candidate will manage marketplace operations, website performance, product listings, marketing collaborations, and end-to-end e-commerce operations to drive revenue and enhance customer experience.

Key Responsibilities:

Online Sales & Marketplace Management:

- Manage daily operations across platforms such as Amazon, Flipkart, Myntra, Meesho, Shopify, WooCommerce, etc.

- Ensure optimized product listings (titles, descriptions, SEO keywords, A+ content).

- Monitor and improve product rankings, buy box, conversion rate, and traffic.

- Coordinate with marketplace managers for promotions, deals, and visibility opportunities.

Website & Store Management:

- Oversee the companys e-commerce website including updates, UX improvements, banners, and pricing.

- Analyze website analytics (traffic sources, user behavior, funnels).

- Coordinate with tech/design teams for smooth site operations.

Inventory, Operations & Order Fulfillment:

- Track stock levels and coordinate replenishment with warehouse teams.

- Ensure smooth order processing, shipping, returns, and cancellations.

- Monitor logistics performance and reduce delays, RTO, and operational losses.

Digital Marketing Support:

- Work with marketing team/agencies on paid ads (Google/Facebook), SEO, affiliate marketing, and email campaigns.

- Track ROAS, CAC, and campaign performance; suggest improvements.

Reporting & Analytics:

- Prepare weekly/monthly dashboards: sales performance, marketplace trends, customer insights.

- Competitor analysispricing, assortment, promotions, and content.

- Identify growth opportunities and operational gaps.

Customer Experience:

- Track reviews, ratings, and feedback across channels.

- Work with support teams to improve CSAT and reduce escalations.

Required Skills:

- 2 to 3 years of hands-on experience in e-commerce operations or marketplace management.

- Strong understanding of Amazon/Flipkart/Shopee/Myntra seller dashboards.

- Knowledge of Shopify, WordPress/WooCommerce, or other platforms.

- Experience with analytics tools (Google Analytics, Ads Manager, Excel).

- Excellent communication, coordination, and problem-solving skills.

- Strong attention to detail and ability to multi-task.

Preferred Qualifications:

- Bachelors/Master's degree in Business, Marketing, Commerce, or related field.

- Experience in D2C brands or fast-growing consumer companies.