Key Account Manager

Role Description:

- Building and Maintaining Relationships: Developing strong, trust-based relationships with key stakeholders within client organizations

- Strategic Planning: Developing and implementing strategic account plans tailored to each key client, outlining goals, opportunities, and strategies for growth.

- Sales and Business Development: Identifying opportunities for upselling and cross-selling within key accounts to increase revenue.

- Serving as a Point of Contact: Acting as the main point of contact between the company and the key client, ensuring smooth communication and addressing any issues.

- Problem Solving: Resolving issues and complaints raised by key clients to maintain trust and satisfaction.

- Reporting and Analysis: Tracking key account metrics, analyzing performance, and providing regular reports to internal and external stakeholders.

- Contract Negotiation: Negotiating agreements and contracts with key clients.