We are seeking an Account Director for an award winning PR Agency.

Job Profile:

- Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account.

- Responsible to ensure client satisfaction and retention.

- Take immediate action upon client feedback and help solve client problems.

- Formulate thoughtful points of view and recommendations based on broad communication and client landscape.

- Manages a client portfolio in the range of 50 lakhs plus.

- Drives identification and closure of farming opportunities within the portfolio.

- Plays a key role in business development brings in a minimum of 2-3 leads per quarter.

- Expertise on solutions and programs.

- Drives nominations within the team for major awards the organization decides to participate in.

- Ensures right staffing for clients and optimizing the team.

- Motivating teams to collaborate and achieve new heights in client servicing, creating delight for the client.

- Positive impact on attrition.

- Ensure proper delegation of work, conflict resolution and foster a healthy camaraderie.

- Actively reaches out to counterparts in other teams, verticals and locations to share best practices, feedback, support.

- Play the role of a talent ambassador for the organisation.

- Attracts talent and shares candidate recommendations with HR Ensure receivables management within agreed payment timelines.

- Manage client budgets effectively to ensure profitability margins are met as per targets.

Requirements:

- Hiring across multiple levels across Mumbai and Bangalore.

- 5 to 8 Years Account Managers with work experience in public relations or the communications industry.

- 8+ years Account Directors with work experience in public relations or the communications industry.

- Must have experience in the Consumer/ Consumer Tech/Mobility industry.

- Understanding of our solutions and programs and expertise in at least 4 programs .

- Understanding of online reputation management.

- Proven record in high client satisfaction and retention levels and track record in new business development.

- Capability of driving service quality, client retention and growth and developing the strategy/annual/quarter plan for the client portfolio under control; providing senior level counsel on media, crisis, messaging, etc.; developing strong professional relationships with the key client representatives and developing professional relationships with journalists, analysts and key influencers.

- Experience with mentoring, coaching and managing teams members.

- Ability to work under high pressure/ambiguous/complex situations and environment.

- Demonstration of accountability in all actions and behaviour.

- Gravitas and maturity in dealing with the team and client.

- Ability to preempt major client issues and address them.

- Collaboration and teamwork treating everyone with respect.