Kaybee Exports - Manager - Sales & Operations

Manager - Sales & Operations (3-5 yrs)

Role Overview

- The Sales & Operations role at Kay Bee Exports International is a dynamic position that combines commercial strategy, operational execution, and cross-functional leadership. The role requires strong internal and external stakeholder management, ensuring seamless coordination across our supply chain, customers, growers, logistics partners, and internal departments.

- The candidate will be responsible for driving the end-to-end operational cycle of international fresh produce exports while also managing the P&L of assigned markets/projects, with a focused approach on profitability, efficiency, and customer satisfaction.

- This is a high-visibility role with direct access to the senior management team and multiple business verticals.

Key Responsibilities:

1. Sales & Business Development

- Manage and grow existing international customer accounts.

- Support the development of new markets and customer relationships.

- Understand customer requirements, forecast demand, and align operations accordingly.

- Ensure accurate pricing, adherence to commercial terms, and achievement of revenue targets.

2. End-to-End Operations Management

- Coordinate the complete export lifecycle: sourcing, packing, documentation, container booking, shipment follow-ups, and delivery.

- Work closely with internal teams such as production, quality, logistics, and finance to ensure smooth execution.

- Monitor shipment timelines to ensure schedule accuracy and customer satisfaction.

- Troubleshoot operational challenges and implement corrective actions.

3. Stakeholder Management (Internal & External)

- Serve as the single point of contact for customers, growers, operations teams, and logistics partners.

- Maintain transparent communication with all stakeholders on schedules, quality, forecasts, and exceptions.

- Build strong relationships to ensure smooth alignment and problem resolution.

4. P&L Ownership

- Manage the profitability of each project/market independently.

- Monitor cost structures, pricing, and margins with a clear focus on sustainable profitability.

- Prepare profitability analyses and ensure precise financial reconciliation after each shipment.

- Identify areas for operational efficiency and cost optimization.

5. Reporting & Strategic Inputs

- Maintain accurate MIS for shipments, sales performance, and P&L.

- Share periodic updates with management on performance, challenges, and opportunities.

- Participate in annual planning for markets, crops, volumes, and pricing strategies.

Skills & Attributes Required:

- Strong communication and relationship-management skills.

- Analytical mindset with good command over numbers, costing, and profitability.

- Ability to multitask and work in a fast-paced environment.

- Problem-solving attitude with a proactive and ownership-driven approach.

- Knowledge of export operations, international logistics, or agri-exports (preferred but not mandatory).

- Good Excel and reporting skills.

Education & Experience

- Bachelor's degree (MBA preferred but not mandatory).

- 1-5 years of experience in sales, operations, supply chain, logistics, exports, or related domains (fresh produce experience is a plus).

Perks & Growth Opportunities:

- Direct and continuous exposure to the management team.

- Opportunity to work across multiple verticals, giving broad business experience.

- Fast-tracked learning in international sales, export operations, quality, and supply chain.

- High ownership role with visible impact on business growth and profitability.

- Strong career progression opportunities in Sales, Operations, and International Business Leadership.