Role Name: Senior Manager Strategic Partnerships

At Kapture CX, we are looking for a Senior Manager Strategic Partnerships in

our Partnerships & Alliances team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Over a thousand clients across 18 countries have used Kaptures products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, along with a global presence in the USA, UAE, Singapore, Philippines, and Indonesia.

What is this role all about?

This role puts you at the center of building and scaling Kaptures partner ecosystem. You will own senior-level partner relationships, drive partner-led revenue, and shape a high-impact partnerships motion in an AI-first SaaS organization.

Sounds interesting?

Heres a more detailed description of what you will do in this role:

- You will be the first point of contact for all strategic partners, owning relationships end to end.

- You will build trust and credibility for Kaptures product with senior stakeholders across consulting firms, BPMs, and technology partners.

- You will drive partner-led opportunities by engaging CXOs, Partners and Directors, enabling a top-down selling approach.

- You will ensure a seamless partner experience through high responsiveness, quick turnarounds, and strong ownership.

- You will coordinate closely with internal teams (Sales, Product, Leadership) to convert partnerships into real business outcomes.

This is a Bangalore-based role. We work five days a week from the office, as we elieve in-person interactions fuel innovation and agility. Travel may be required as part of this role.

What does success look like in this role?

Success means building trusted, long-term partner relationships that consistently generate pipeline, revenue, and enterprise impact for Kapture.

What would make you a good fit for this role?

Here are the basic requirements:

- You bring 610 years of experience in consulting, enterprise sales, partnerships, or strategic roles

- You come from a top-tier educational background, enabling faster ramp-up and senior stakeholder credibility

- You are comfortable operating with high ownership in ambiguous, fast-moving environments

- You have stability in your career journey, with no frequent job switches

What are the most critical skills for this role?

- You communicate sharply, read the room well, and adapt your approach based on context and stakeholders

- You manage complex stakeholder hierarchies with ease while keeping business objectives front and center

- You balance attention to detail with the ability to zoom out and think strategically

- You handle ego, conflict, and pressure gracefully while driving outcomes

You will have an advantage if you:

- You have a consulting background with strong client navigation and deal-closure experience

- You have worked in enterprise sales roles within pedigree organizations

- You have exposure to SaaS, AI, CX, or enterprise technology domains

- You have prior experience working with or managing partner ecosystems

Why should you be interested?

Heres what you will gain from this role:

- A front-row seat to building a partner-led growth engine in an AI-first SaaS company

- Direct exposure to senior partners, CXOs and internal leadership stakeholders

- High-visibility, high-impact ownership with real revenue responsibility

- A steep learning curve with long-term leadership growth opportunities