Who are we?

Kapture CX is building the agentic platform for CX. Our AI agents complete customer service, sales, collections and claims work for large enterprises. When a case needs judgement, they hand it to a person with the full context attached. If you've tracked an order, disputed a charge or followed up on a claim in India, there's a good chance Kapture was working behind the scenes.

Founded in Bengaluru in 2014, Kapture has grown to over 400 people and works with more than 1,000 enterprises across 18 countries, including Unilever, Reliance, Tata, Coca-Cola, Bigbasket, Meesho, Lenskart and Airtel Payments Bank. We're headquartered in Bengaluru, with offices in Mumbai, Delhi NCR, the USA and the UAE.

We're hiring people who want to build AI that millions of customers rely on every day.

What is this role all about?

As a Senior Manager - Associate Director - Enterprise Sales, you will drive revenue growth by identifying, developing, and closing large enterprise opportunities for Kapture's AI-powered CX and automation solutions across North India.

You will work closely with CXOs, business leaders, technology teams and other senior stakeholders, understanding their business challenges and positioning Kapture's AI, Agentic AI and CX solutions to deliver measurable business outcomes.

This is a hands-on enterprise sales role where you will own the sales cycle end-to-end and play a key role in building Kapture's enterprise customer base.

Here's what you will do:

- Identify, prospect and close high-value enterprise opportunities across North India.

- Build and maintain strong relationships with CXOs, VPs, Business Heads, CIOs, CTOs, COOs and CX leaders.

- Own the complete sales cycle from prospecting, discovery and solution positioning to negotiation and closure.

- Understand customer business challenges and position AI, Agentic AI, Voice AI, Conversational AI and CX automation solutions around measurable business outcomes.

- Lead complex, consultative sales cycles involving multiple business and technical stakeholders.

- Work closely with Pre-Sales, Product, Customer Success and Marketing teams to develop tailored solutions and proposals.

- Build a strong and predictable enterprise sales pipeline and consistently achieve revenue targets.

- Drive commercial negotiations, deal structuring and contract closure.

- Maintain accurate CRM data, sales forecasts and opportunity tracking.

- Develop strategic relationships with key accounts and identify opportunities for expansion and cross-sell.

What does success look like in this role?

You consistently achieve or exceed revenue targets, build a healthy enterprise pipeline, close strategic AI-led enterprise deals, and establish Kapture CX as a trusted AI-powered Customer Experience and automation partner for large enterprises.

What would make you a good fit?

Must-Have:

- 4 - 10 years of experience in Enterprise Sales, preferably in B2B SaaS - Enterprise Technology.

- Proven track record of closing large enterprise deals and consistently achieving sales targets.

- Strong experience in selling AI, GenAI, Conversational AI, CX, CRM, Contact Center, automation or enterprise software solutions.

- Experience selling to CXOs and senior business - technology decision-makers.

- Strong understanding of consultative and solution-based selling.

- Experience managing complex, multi-stakeholder and long sales cycles.

- Strong ownership of the complete enterprise sales cycle, from prospecting to closure.

- Excellent commercial negotiation, deal structuring and stakeholder management skills.

Good to Have:

- Experience selling AI Agents, Agentic AI, Voice AI or Generative AI solutions.

- Existing enterprise relationships across BFSI, Retail, E-commerce, Travel, Logistics or Consumer Brands.

- Proven experience closing multi-year - high-value SaaS contracts.

- Experience in fast-growing SaaS or AI companies.

- Strong enterprise network across North India - Delhi NCR.

- Experience working with Pre-Sales and Solution Consulting teams on complex enterprise solutioning.

Why should you be interested?

- Opportunity to sell and scale AI-led enterprise solutions with a rapidly growing SaaS company.

- Ownership of strategic enterprise opportunities with direct exposure to senior leadership.

- Opportunity to work at the forefront of Agentic AI and Customer Experience transformation.

- High-impact role with significant ownership of revenue and GTM growth.

- Competitive compensation, performance-based incentives and ESOPs.

- Fast-paced culture that values ownership, customer obsession and execution.