Who are we?

Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises.

Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows - including customer support, sales, collections, and claims.

Kapture's AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels, with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation.

What is this role all about?

As an Enterprise Sales Manager, you will drive strategic growth by acquiring new enterprise customers and expanding business opportunities with large organizations. You'll engage with senior decision-makers, navigate complex sales cycles, and position Kapture's AI-powered solutions to solve real business challenges and deliver measurable impact.

If you enjoy consultative selling, building C-suite relationships, and closing high-value enterprise deals, this role offers the opportunity to make a tangible impact on Kapture's growth journey.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

- Drive enterprise acquisition and growth: Develop and execute strategic sales plans to identify, engage, and convert high-value enterprise prospects across target industries.

- Build C-suite relationships: Connect with CXOs and key decision-makers to understand business priorities, uncover opportunities, and position Kapture's solutions around their strategic objectives.

- Own the sales cycle end-to-end: Manage the entire enterprise sales journey, from prospecting and discovery to solution positioning, negotiations, commercial discussions, and deal closure.

- Build and manage a strong pipeline: Maintain accurate sales forecasts, track pipeline health, and ensure consistent progression of opportunities through the sales funnel.

- Sell business outcomes, not just technology: Understand customer challenges and articulate how Kapture's AI Agents, Voice AI, Conversational AI, and automation capabilities can improve efficiency and customer experience.

- Collaborate to win: Partner with marketing, product, solutioning, and customer success teams to develop tailored proposals, strengthen customer engagement, and drive revenue growth.

- Drive strategic account expansion: Identify cross-selling and upselling opportunities to deepen enterprise relationships and unlock long-term business value.

This is a Mumbai-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

Success means consistently achieving enterprise sales targets, building a healthy pipeline of high-value opportunities, and closing strategic deals that contribute to Kapture's revenue growth.

You'll also establish trusted relationships with enterprise decision-makers and expand Kapture's footprint by translating customer challenges into meaningful business outcomes.

What would make you a good fit for this role?

Here are the basic requirements:

- You bring 5 - 10 years of experience in enterprise sales, B2B technology sales, or complex SaaS selling.

- You have a proven track record of acquiring enterprise customers and closing high-value deals with mid-market or large organizations.

- You have experience engaging with CXOs, senior stakeholders, and enterprise decision-makers to drive consultative sales conversations.

- You understand complex sales cycles, stakeholder mapping, commercial negotiations, and enterprise deal management.

- You are comfortable using CRM tools to manage sales pipelines, maintain accurate forecasts, and track performance against revenue targets.

What are the most critical skills for this role?

- Consultative and value-based selling: You can connect customer business challenges with technology solutions and build compelling value propositions.

- Enterprise relationship management: You can establish credibility with senior leaders, influence buying decisions, and navigate complex stakeholder environments.

- Pipeline and revenue ownership: You can manage multiple opportunities, forecast accurately, prioritize deals, and consistently work toward ambitious sales targets.

- Negotiation and deal closure: You are confident handling commercial discussions, overcoming objections, and driving opportunities toward successful closure.

- Strategic thinking and resilience: You take initiative, adapt to changing market dynamics, and remain focused on outcomes throughout long sales cycles.

You will have an advantage if you:

- Have prior experience selling CX platforms, CRM solutions, SaaS products, Voice AI, Conversational AI, or AI-driven enterprise technology.

- Have successfully sold technology solutions to large enterprises across industries such as BFSI, retail, e-commerce, telecom, or other customer-intensive sectors.

- Have worked in a high-growth startup or scale-up environment where you managed ambitious revenue targets and high ownership.

- Have experience collaborating with solutioning, product, marketing, and customer success teams to win complex enterprise deals.

- Hold an MBA or an equivalent business qualification.

Why should you be interested?

Here's what you will gain from this role:

- The opportunity to work with one of India's fastest-growing AI-first SaaS companies transforming customer experience globally.

- Direct exposure to enterprise customers, senior decision-makers, and strategic business opportunities across industries.

- High ownership of the sales cycle, with the opportunity to make a visible impact on revenue growth and market expansion.

- The opportunity to sell cutting-edge AI Agents, Agentic AI, Voice AI, and intelligent automation solutions that solve real enterprise challenges.