About the job:

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Job Details:

Role Summary:

- We are seeking an experienced People Services Specialist to support our People operations across the Asia-Pacific (APAC) region.

- Operating from India, this role plays a critical part in delivering consistent, efficient, and employee-centric PEOPLE services, ensuring compliance with regional labour laws and internal policies, and supporting tools such as Workday and ServiceNow.

Key Responsibilities:

People Operations Support:

- Execute day-to-day People Services tasks covering the employee lifecycle (onboarding, transfers, exits, contract changes, benefits, leave management, etc.

- Manage and resolve employee inquiries and cases via ServiceNow, ensuring SLA compliance and employee satisfaction.

- Review and validate documentation for local compliance and audit readiness.

Regional Coordination:

- Ensure alignment of processes with global People Services standards while accounting for country-specific regulations (India, Singapore, Australia, Philippines, etc.

- Act as the first point of contact for escalation of complex cases or exceptions requiring coordination with in-country teams.

- Support benefits administration and country-specific documentation needs ( tax forms, visa letters, etc.

Process Improvement & Standardization:

- Support the alignment of local processes with global standards while considering local compliance.

- Contribute to process documentation, SOPs, and knowledge base articles to improve service delivery and training.

- Support internal controls and audit processes by ensuring data integrity and compliance with legal and policy requirements.

- Prepare and validate People reports, trackers, and dashboards for stakeholders across APAC.

Project Support:

- Participate in regional and global People Services projects ( system enhancements, transitions, automation).

- Support data audits, reporting, and service metrics to identify trends and improvement opportunities.

Employee Experience:

- Ensure a high-quality employee experience through timely communication, empathy, and consistent service.

- Promote the use of self-service tools and knowledge resources to drive adoption and reduce manual touchpoints.

Key Requirements:

- 4-6 years of experience in an HR Shared Services or People Operations role, preferably in a regional or global context.

- Hands on experience with Workday and ServiceNow is strongly preferred.

- Understanding of PEOPLE practices and employment laws in key APAC countries (Korea, Japan, Malaysia, Thailand, Indonesia, Singapore, Australia, India, Philippines).

- Strong organizational skills and attention to detail.

- Excellent communication skills, both written and verbal, with fluency in English.

- Ability to work across time zones and in a fast-paced, matrixed environment.

Preferred Qualifications:

- Experience working in a multinational company or supporting multi-country People processes.

- Proficiency in additional APAC languages is a plus (Mandarin, Japanese, Bahasa).

- Continuous improvement mindset and experience with Lean/Agile practices.