Position Title: Lead Digital

Function / Department: IT & SAP Support

Reports to: Head IT & Digital

Job Purpose:

Lead digital transformation initiatives across business functions by identifying digital opportunities, converting business requirements into scalable solutions, improving process efficiency, driving user adoption and ensuring measurable business value from digital platforms.

Key Working Relations:

Internal: Business process owners, functional heads, key users, IT applications team, ERP team, AI-Automation team, infrastructure team and support teams.

External: Digital solution vendors, implementation partners, technology consultants, product vendors and support partners.

Job Dimension:

Team Size:

- Digital consultants, process SMEs and implementation partners as assigned

Budget:

- Digital project and support budget as approved

Education & Skills:

Education Qualification: Engineering / IT / Computer Science / Business Management qualification or equivalent.

Type of experience: Experience in digital transformation, business applications, process improvement, technology implementation or consulting in manufacturing or large enterprise environment.

Area-specific knowledge:

- Digital platforms

- Business process mapping

- Workflow automation

- Analytics

- User experience

- Integration basics

- Project management

- Vendor coordination

- Change management

- Adoption governance

Digital Roadmap Execution:

- Translate business priorities into digital initiatives to accelerate business transformation.

- Identify high-value use cases to maximize operational and commercial impact.

- Coordinate cross-functional teams and partners to ensure successful solution deployment.

Business Process Digitization:

- Analyze existing business processes to identify automation and optimization opportunities.

- Redesign workflows and operating models to improve efficiency and user experience.

- Implement scalable digital solutions to enhance productivity and process standardization.

Project Delivery & Governance:

- Manage project plans and milestones to ensure timely and cost-effective delivery.

- Oversee testing, user acceptance, and deployment activities to minimize implementation risks.

- Monitor project risks and dependencies to ensure business readiness and solution stability.

Adoption & Change Management:

- Drive user communication and training programs to improve solution adoption.

- Track adoption metrics and user feedback to enhance business value realization.

- Resolve post-implementation issues to ensure seamless user experience and engagement.

Key Performance Indicators:

- Timely delivery of digital initiatives against approved scope, cost and timelines.

- Business adoption and active usage of digital platforms.

- Process efficiency improvement and measurable business benefits delivered.

- Quality of requirement documentation, testing and deployment readiness.

- User satisfaction, support stabilization and reduction in manual effort.

Vendor & Benefit Management:

- Coordinate implementation partners and vendors to ensure delivery quality and adherence to timelines.

- Monitor benefits realization metrics to validate achievement of business objectives.

- Recommend continuous improvement initiatives to optimize solution performance and return on investment.