Job Summary:

We are seeking a proactive Business Analyst with 3-5 years of experience who can structure business problems, define functional requirements, and drive data-driven decision-making using AI and analytics. The ideal candidate will have hands-on experience in functional specifications, data analysis, experimentation (A/B testing), and process mapping/mining, along with the ability to collaborate across business, technical, sales, and delivery teams to deliver measurable outcomes.

Key Responsibilities:

Business & Functional Analysis:

- Elicit, analyze, and structure business problems and requirements through stakeholder discussions, workshops, and research.

Functional Specifications:

- Draft BRDs, FRDs, use cases, user stories with acceptance criteria, and system behavior documentation.

Data Analysis & KPI Definition:

- Define KPIs, analyze data trends, and generate insights to support business decisions. Work with SQL/data teams for validation and mapping.

AI-Enabled Analysis:

- Leverage AI tools (Copilot, LLMs, automation) to enhance analysis, documentation, and decision-making (expected, not optional).

Experimentation & A/B Testing:

- Design, execute, and analyze experiments to validate business hypotheses and optimize outcomes.

Power BI & Reporting Support:

- Assist in building/reviewing dashboards, validating data outputs, and enabling stakeholders to derive insights from BI reports.

Stakeholder Collaboration:

- Collaborate with business, technical, sales, and delivery teams to ensure alignment and smooth execution.

Process Mapping & Process Mining:

- Create process maps, identify inefficiencies, and drive improvements using data-backed insights and process mining techniques.

Project Delivery & UAT:

- Support end-to-end delivery including requirement clarification, testing, UAT coordination, and rollout.

Required Skills:

- Bachelor's degree in IT, Computer Science, or related field (MBA preferred)

- 3-5 years of experience as a Business Analyst with exposure to full SDLC

- Agile/Scrum experience

- Strong understanding of functional specifications, process mapping, and business workflows

- Hands-on knowledge of SQL and data analysis

- Experience with Power BI or similar BI tools

- Exposure to AI/GenAI tools (prompting, copilots, automation)

- Understanding of A/B testing and experimentation concepts

- Experience in process mapping and process mining

- Proficiency with tools like JIRA, Confluence, MS Visio, Excel, and PowerPoint

- Strong communication, analytical thinking, and stakeholder management skills

Preferred:

- Domain knowledge in Healthcare, Insurance, FinTech, Retail, or Manufacturing

- Experience in consulting or client-facing roles

- Familiarity with data pipelines, KPIs, and data validation

- Experience with modern data platforms

- Certifications like CBAP, CCBA