Associate / Manager - Product & Technology Operations (CPTO Office)

About the Role:

- This role is part of the CPTO Office and focuses on driving alignment, communication, and execution across Product and Technology initiatives.

- The individual will work closely with leadership, cross-functional teams, and external stakeholders (including group companies and partners) to ensure clarity of priorities, structured communication, and smooth execution of key initiatives.

- This is a high-visibility role offering strong exposure to leadership and strategic decision-making.

Key Responsibilities:

1. Stakeholder Alignment & Communication

Drive structured communication across:

- Internal leadership

- Product, technology, and business teams

- External stakeholders (group companies, partners)

Ensure clarity on:

- Priorities

- Timelines

- Dependencies

2. Product-Tech Operating Cadence

Support and manage:

- Weekly initiative reviews

- Monthly product and technology reviews

- Quarterly roadmap alignment discussions

Ensure discussions are:

- Metric-driven

- Focused on decisions and outcomes

3. Initiative Tracking & Execution

- Maintain central tracking of key initiatives across Product and Technology

- Build and manage:

- Structured trackers

- Status dashboards (RAG)

- Dependency mapping

- Highlight risks and drive timely escalations

4. Strategic Communication & Reporting

Prepare:

- Leadership updates

- Initiative summaries

- Stakeholder communication notes

- Translate complex product/tech work into clear, concise business narratives

5. Process Documentation

Create and maintain:

- Process notes

- Playbooks

- Initiative documentation

- Standardize communication formats across teams

Key Deliverables:

- Weekly initiative tracker and summary

- Monthly review decks (PPT)

- Stakeholder update notes

- Process documentation and playbooks

- Executive-ready presentations

Eligibility & Experience:

2-5 years of experience in:

- Strategy / Consulting

- Product Operations / Program Management

- Business Operations / Startup roles

- Experience working with cross-functional teams is preferred

Skills Required:

1. PowerPoint / Presentation Skills

- Ability to create clear, structured, and executive-ready decks

- Strong in storytelling and visual communication

2. Excel / Google Sheets

Comfortable with:

- Data analysis

- Tracker creation

- Dashboard building

- Ability to convert data into actionable insights

3. Communication

- Strong written and verbal communication skills

- Ability to simplify complex information

4. Problem Solving

- Structured thinking and ability to bring clarity to ambiguous situations

- Strong ownership and execution mindset

What Success Looks Like:

- Clear alignment across teams on priorities and ownership

- Leadership discussions are concise and decision-focused

- External stakeholders are consistently aligned

- Reduced ambiguity and smoother execution across initiatives

Why Join:

- Direct exposure to CPTO and leadership team

- Opportunity to work on high-impact, cross-functional initiatives

- Steep learning curve across product, technology, and business