About the Role

The People Operations Junior Manager will run the day-to-day HR operations engine for our India teams and ensure consistent, compliant, and employee-friendly execution across core People Ops functions. This role sits at the intersection of People, Finance/Payroll, and business operations. It will be responsible for maintaining strong operational rigour, clean HRMS hygiene, and reliable governance for payroll inputs, attendance/leave, documentation, and employee query resolution. This is a hands-on role requiring close attention to detail, strong follow-through, and the ability to build scalable processes that reduce manual work and reliance on individuals.

What You'll Do

People Ops Execution

- Own end-to-end execution of People Operations for India: employee lifecycle operations, HRMS updates, documentation, and policy adherence.

- Run the India People Ops "operating rhythm" (weekly checklists, monthly calendars, exception logs) to keep operations predictable and audit-ready.

Payroll & Attendance Governance

- Coordinate monthly payroll inputs with Finance/Payroll partners: attendance, leave, deductions/additions, exceptions, and validation checks.

- Own attendance governance and exception handling, ensuring approvals and supporting evidence are documented as per policy.

- Maintain a clear compliance calendar for payroll-related cutoffs and ensure timely closure with minimal rework.

HRMS, Documentation & System Hygiene

- Drive accurate HRMS hygiene: employee master data, reporting lines, shifts/work model, policy acknowledgements, and access controls.

- Own standard letters and documentation workflows (employment letters, salary letters, confirmations, verifications) with clear SLAs and template discipline.

Employee Queries & Case Management

- Operate a structured HR helpdesk process: intake, triage, resolution, and escalation with documented turnaround times.

- Partner with HRBPs/HR leadership on sensitive cases by ensuring documentation quality and a clean case history.

Onboarding / Offboarding & F&F Coordination

- Manage operational onboarding/offboarding checklists (document collection, HRMS actions, exit workflows) to ensure a consistent employee experience.

- Coordinate full & final settlement inputs and ensure exits are completed with clean documentation and timely closure. Process Improvement, SOPs & Reporting

- Build and maintain SOPs for recurring People Ops workflows to reduce ambiguity and ensure consistent application across teams/sites.

- Track key People Ops metrics (case volume, SLA adherence, recurring issues, exception trends) and propose improvements based on data.

What You'll Bring

- 4-6+ years of People Operations/HR Ops experience, ideally in a fast-paced, high-volume environment (ops-heavy orgs are a plus).

- Strong hands-on experience running payroll input governance, attendance/leave workflows, monthly cutoffs, and exception management.

- High comfort with HRMS hygiene, data accuracy, approvals, reporting lines, policies, and access controls.

- Solid experience managing employee documentation (letters/templates), onboarding/offboarding, and F&F coordination with strong attention to detail.

- Ability to build SOPs, checklists, and trackers that reduce dependency on individuals and make operations scalable.

- Strong stakeholder management: can work cleanly with Finance/Payroll, IT, and business leaders; knows when to escalate and how to document.

- Calm, structured, and service-minded - can handle employee queries professionally while maintaining policy consistency.

- Strong written communication and comfort working with sensitive/confidential employee data.