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Jungleworks Reviews by Employees

Business Development Manager

Associate Software Engineer

Customer Success Manager

Software Engineer

Business Development Executive

Summary: We are looking for a Customer Success Manager to help build customer loyalty and foster long-term customer relationships by ensuring that customers have a positive experience. Your Roles and Responsibilities: - Customer Onboarding: Assist new customers in the onboarding process, helping them get started with the software. Provide guidance and support during this crucial phase. - Product Expertise: Develop a deep understanding of our SaaS product(s), staying up-to-date on new features and updates. Use this knowledge to guide customers in leveraging the software to its fullest potential. - Account Management: Own and manage a portfolio of customer accounts. Monitor customer health and usage patterns, identifying opportunities for upsell or cross-sell. - Customer Training: Offer training and resources to customers to ensure they can effectively use the software. This may include one-on-one training sessions or the creation of educational materials. - Customer Support: Address customer inquiries, issues, and requests promptly. Collaborate with the support team to resolve technical problems and ensure a positive customer experience. - Success Planning: Collaborate with customers to develop and implement success plans. Set clear goals and milestones to track progress and ensure the customer is achieving their desired outcomes. - Renewals and Expansion: Proactively engage with customers to secure renewals and identify opportunities for product expansion. Advocate for the customer within the company. - Feedback Collection: Gather customer feedback on their experience with the software. Share this feedback with the product development team to help improve the product. - Data Analysis: Analyze customer data and product usage to identify trends, areas for improvement, and opportunities for increased engagement. - Customer Advocacy: Encourage satisfied customers to become advocates for the company. This might include participation in case studies, testimonials, or referrals. - Reporting: Provide regular reports and updates to management on customer health, usage, and customer satisfaction. Share insights and recommendations for improving the customer success process. You Should Have: - Degree in a related field (e.g., business, marketing, computer science). - Previous experience in customer success, account management, or a similar role in the SaaS industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to manage multiple customer relationships simultaneously. - Proficiency with customer relationship management (CRM) software and data analysis tools. - A passion for technology and staying up-to-date with industry trends. Qualification: Graduate/Post Graduate in any domain Compensation: No bar for ideal candidates

Chandigarh

Jungleworks - Customer Success Manager 

Job Description for Jungleworks - Customer Success Manager  in Jungleworks in  Chandigarh for (2-5) years of experience. Apply Now!

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