Job Description:

Role Purpose:

To drive end-to-end safety governance for Delivery Riders, Frontline Maintenance teams, and Store teams, ensuring safe working practices, regulatory compliance, and zero-harm operations across Dominos Indias large retail footprint.

Core Focus Areas:

- Rider Safety (Primary Focus)

- Frontline Maintenance & Vendor Safety

- Cluster Manager / Store Leadership Safety Ownership

Key Responsibilities:

Rider Safety Management (Critical Accountability):

- Own and implement Rider Safety Standards across stores and clusters.

Ensure compliance on:

1. Helmet usage (quality, ISI compliance, chin strap use).

2. Rider uniform and high-visibility safety gear.

3. Safe riding behaviour, speed norms, and defensive riding practices.

- Conduct regular rider safety audits, ride-along checks, and on-road spot verifications.

- Analyse rider accident, injury, and near-miss data; conduct RCA and CAPA.

Partner with Ops and HR to drive:

1. Rider onboarding safety induction.

2. Periodic refresher training and behavioural interventions.

- Track and reduce rider accidents, insurance claims, and downtime.

Frontline Maintenance & Technical Safety:

- Ensure safety compliance for maintenance technicians, electricians, HVAC, gas pipeline, and equipment vendors.

Drive implementation of:

1. Permit-to-Work systems.

2. Lock-Out / Tag-Out (LOTO) procedures.

3. Electrical safety, ladder safety, gas safety protocols.

Conduct safety audits during:

1. Breakdown repairs.

2. Preventive maintenance.

3. Store refurbishments and minor civil works.

- Ensure all technicians use PPE and safe work methods.

- Validate contractor safety documentation and certifications.

Cluster Manager & Store Leadership Safety Enablement:

- Make Cluster Managers (CMs) accountable for safety standards across stores.

Build CM capability to :

1. Identify safety risks proactively.

2. Conduct store-level safety checks.

3. Enforce rider and maintenance safety discipline.

- Provide simple, executable safety dashboards for CMs.

Support Store Managers and CMs during:

1. Serious incidents.

2. Regulatory inspections.

3. Escalations related to accidents or unsafe practices.

Retail Store Safety (QSR Context):

Implement safety controls for:

1. Kitchen equipment (ovens, fryers, hot surfaces).

2. LPG cylinders, pipelines, and leak detection.

3. Electrical panels and appliances.

4. Slips, trips, falls in BOH and FOH.

- Ensure stores follow daily / weekly / monthly safety checklists.

Incident, Accident & Emergency Response:

Lead investigation of:

1. Rider accidents.

2. Store injuries.

3. Maintenance-related incidents.

- Conduct root cause analysis and drive preventive actions.

- Lead fire drills, evacuation drills, and emergency simulations at cluster level.

Training, Communication & Safety Culture:

- Design and conduct focused training for:

1. Riders (road safety, accident prevention).

2. Maintenance teams (electrical, gas, height safety).

3. Cluster Managers & Store Managers (safety leadership).

Enable a strong Safety is Non-Negotiable culture across frontline operations.

Compliance, MIS & Governance:

Ensure compliance with:

1. Shops & Establishments Act.

2. OSH Code.

3. Motor Vehicle safety norms (rider context).

4. Fire and electrical safety rules.

- Maintain:

1. Rider incident MIS.

2. Maintenance safety records.

3. Store and cluster safety dashboards.

- Support audits, inspections, and regulator interactions.

Key Success Metrics:

- Reduction in rider accidents and injuries.

- Compliance % on helmet and safety gear usage.

- Reduction in maintenance-related incidents.

- Safety audit scores across clusters.

- Training coverage for riders, maintenance, and CMs.

Qualifications & Experience:

Education:

- Bachelors Degree (Engineering / Science preferred).

- Diploma / Degree in Industrial Safety / Fire & Safety (Mandatory).

Experience :

- 712 years of safety experience in QSR, Retail, Logistics, Delivery, FMCG, or Field Operations.

- Strong exposure to rider / field workforce safety preferred.

- Experience working with Cluster / Area / Multi-unit retail leadership.

Skills & Competencies :

- Strong understanding of rider safety and field workforce risk.

- High field orientation; comfortable with extensive travel.

- Practical problem-solving mindset (not policy-only).

- Ability to influence frontline teams and managers.

- Strong audit, investigation, and MIS capability.