Role : Customer Account Manager

Location: Navi Mumbai

Key Result Areas (Key Performance Indicators)

- Streamline and improve existing sales to maintain JSW share-of-business

- Development of new customers and business to improve SOB

- Achieve sales targets as per Monthly and Annual Business Plan

- Timely payment collection from the customers

- Increase in sales of JSW Ispat Alloy Steel Products.

- Market assessment & Competition mapping

- Coordination with Plant and stock-yard to ensure timely delivery

- Plan and manage optimum material stock at local stock-yard

- Handle quality complaints along with technical team and timely resolution of the issues.

- Develop cordial relationship with customers and other agencies involved in business.

- Production Planning and Coordination with plant at HO.

Educational Background and Work Experience

- B.E./ B. Tech or science graduates with M.B.A (preferred)

- 3-6 years of work experience in steel industry.

Competencies

- Business perspective / acumen - Demonstrates awareness of changing industry, business trends, market & competitive conditions. Have an understanding of cost & financial awareness Should be flexible and quickly amends course of action to adapt to changing business scenarios. Should be able to analyse / process data and information to gain insights/trends, etc. to enable business acceleration.

- Problem solving - Generates alternatives for problems / issues. Involves concerned people in the decision making process when required while anticipates implications of the decisions made. Should be able to work independently and deliver high quality results with minimal guidance and direction; display high urgency for action and strong commitment towards achieving results.

- Customer focus- Understands and anticipates internal / external customer needs. Builds and maintains long term relationships with customers and communicates their needs upwards & downwards within the organization.

- Team work and team building - Collaborates across levels, functions and businesses in JSW. Encourages teamwork at all levels

- Effective & open communication - Should be able to articulate his / her thoughts confidently and assertively in large meeting settings especially with senior team leadership in the room.

- People leadership - Provides clear roles and challenging goals for people aligned with organizational goals

- Relationship building / Interpersonal skill - Should be able to work constructively with multiple internal and external stakeholders; foster and maintain a network of work relationships at senior levels in the organization

- Ownership & drive for results- Takes ownership of the team commitment to the organizational goals and displays sense of urgency & acts with speed

- Functional expertise - Should be able to understand the overall strategy of a company and ensure that all strategies and programs are aligned to business strategies and objectives. Displays knowledge of related functional / technical / cross functional areas. Keeps himself / herself abreast of development in his / her functional area

- Execution excellence: Should be systematic and organized; should follow up rigorously, report and escalate issues (if required) and problem solve to increase speed of execution.

Key Success Factors - Challenges

- Data Management / Data feasibility

- Adherence to timelines while maintaining quality of deliverables