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Description: Are you ready to join the team that is responsible for thoughtful analysis of overtime requirements to help maintain and meet service level goals? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Analyst on the Real-Time Lead & Intradiem team within Workforce Planning, you will be responsible for leading processes and projects that support the alignment of business resources to ensure key performance standards are met while ensuring the highest level of service to our customers. You will perform ad-hoc duties as assigned and may be required to lead a team on projects/initiatives to provide direct support to CCB Operations Call Centers. Job Responsibilities: - Ensure judicious and optimum requirement for Overtime to help deliver Organizational Thresholds for Service Level goals, by recommending changes and driving efficacy - Analyze Root Cause for Overtime Requirements - Initiate discussions with strategic recommendations to support execution of mitigations - Project management and may act as a project lead - Responsible for Line of Business (LOB) ownership and calibration - Responsible for relief team manager duties as needed - May participate in projects and provide subject matter expertise - Supports process improvements and best practice identification Required Qualifications, Capabilities, and Skills: - Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices - Ability to demonstrate leadership capabilities - Excellent written and oral communication skills and Experience with collaboration, communication, and presentation - Strength in quantitative analysis, critical thinking, problem solving, and innovation - Highly detail oriented and ability to work on multiple projects/tasks simultaneously - Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group - Excellent follow-up skills - High proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.) and Alteryx (or similar data management language) Preferred Qualifications, Capabilities, and Skills: - 3+ years' experience working in large call center and multi-site environments - 2+ years' experience with eWorkforce scheduling software, Call Management Systems (RTP/Pulse) staffing, scheduling, and/or project management - College degree or similar work experience preferred - Show high levels of professionalism and confidentiality at all times - Proficient knowledge and understanding of Workforce Planning platforms and practices JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Mumbai

JP Morgan Chase - Workforce Analyst/RTA Lead - Intradiem Team 

Job Description for JP Morgan Chase - Workforce Analyst/RTA Lead - Intradiem Team  in JP Morgan Chase in  Mumbai for (3-8) years of experience. Apply Now!

JP Morgan Chase - Workforce Analyst/RTA Lead - Intradiem Team  | iimjobs.com