Role Overview:

Shape how transaction operations perform by leading teams and modernizing processes with artificial intelligence and automation. As a Transactions Manager III in Transaction Processing Operations, you lead high-performing teams that process document transactions, including extracting checks, remittances, and related materials. You interpret customer needs, identify trends, and implement solutions that strengthen operational efficiency, financial stewardship, and customer experience.

Job Responsibilities:

- Lead a large transaction processing operation, driving operational excellence across performance, capacity, and quality outcomes.

- Optimize processes and controls to strengthen compliance, risk management, and consistent execution.

- Analyze customer needs and operational data to identify trends, diagnose root causes, and implement innovative improvements.

- Apply artificial intelligence and automation capabilities to improve efficiency, accuracy, and control effectiveness.

- Present operational strategy and performance updates to senior stakeholders, functional partners, and external clients.

- Coach and mentor managers and team members, address conflict constructively, and build an inclusive culture grounded in Diversity, Inclusion & Opportunity.

Required qualifications, skills, and capabilities:

- 7+ years of experience leading complex, large-scale operations teams, including managing organizational or operational change initiatives.

- Demonstrated operational leadership and commercial mindset to deliver strategic objectives and measurable results.

- Proven ability to build strong working relationships with cross-functional partners to deliver shared outcomes.

- Demonstrated analytical skills to interpret trends, translate insights into actions, and drive operational planning.

- Demonstrated experience using artificial intelligence, process improvement methods, and automation technologies to optimize transaction processes.

- Strong coaching, mentoring, relationship management, and conflict management skills to support team performance and development in a diverse environment.

About the Company:

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Location: Bengaluru