Job summary: The Client Services function ensures J.P. Morgan Chase offers the highest standard of Client Services to all its clients. Local point of contact for escalation, ensuring all client services related tasks are completed promptly with a high degree of quality and efficiency. Clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards. Job responsibilities: - Manage Corporate clients as a Client Service Account Manager (CSAM) across the Western region - Lead a lean Service team eventually that is supporting Corporate and Non-Bank Financial Institutions (NBFI) clients - Review the Service Model on an ongoing basis and implement be-spoke solutions basis the evolving landscape of client needs - Identify emerging trends in Payments and Services and work towards implementing these in partnership with various internal teams - Review Key Performance Indicators (KPI) deliverables on an ongoing basis and take corrective action where required - Identify ways to improve overall efficiency along with understanding clients' business and deliver solutions, deepen client relationship, identify cross sell opportunities and pursue Product penetration - Participate in various meetings at local and regional level representing Client Services, and share key takeaway with the team - Steer local and regional initiatives by partnering with multiple teams / countries Required qualifications, capabilities, and skills: - Minimum 10+ years of banking experience with preferable 2 years of managerial responsibility - Should be managing clients in the last role - Good understanding of Payments business, FX regulations and local clearing systems - Ability to work with multiple internal stakeholders; Sales, Operations, Compliance, Product and Technology, and engage regional team as and when needed - Attention to detail and accuracy, adaptability, flexibility and partnership - Ability to promote changes and motivate team on an ongoing basis - Review existing controls and develop control mindset within the team Preferred qualifications, capabilities, and skills: - A thorough understanding of Payments Products, Solutions and Tools - Able to communicate in fluent English - Demonstrates the ability to multitask and prioritize effectively to meet deadlines - Demonstrates cultural sensitivity and awareness, good team player with passion to steer initiatives and lead from front JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Mumbai

JP Morgan Chase - Vice President - Senior Client Service Account Manager - Payments Segment 

Job Description for JP Morgan Chase - Vice President - Senior Client Service Account Manager - Payments Segment  in JP Morgan Chase in  Mumbai for (11-17) years of experience. Apply Now!