Are you looking for an exciting opportunity to join a dynamic team in a fast-paced and challenging environment? This is a unique opportunity to join the Client Account Services Platform & Strategy team and partner with Product, Operations and Technology to deliver strategic Account and Standing Settlement Instruction Reference Data capabilities across the Commercial & Investment Bank.

Role Summary:

As a Product Delivery Manager within Client Account Services Change & Strategy, you will lead the end-to-end delivery of capabilities, features and releases across the Account and Standing Settlement Instruction Reference Data product suite. You will partner with Product Manager, Technology, Operations and Control teams to translate product strategy and roadmaps into well-defined delivery outcomes, executable release plans, operational adoption and measurable business value. You will shape delivery through epics, features, user stories, backlog refinement, sequencing and release readiness. You will maintain a strong product delivery cadence, address barriers to execution and provide transparency on release health, quality and risk. You will remain accountable for adoption, customer outcomes, feedback loops and continuous improvement following implementation.

Job Responsibilities:

- Lead the end-to-end delivery of product capabilities, features and releases, aligned with the agreed product vision, roadmap and priorities.

- Partner with Product Managers to translate strategic outcomes into clear epics, features, user stories, acceptance criteria and executable delivery plans.

- Shape and maintain delivery-ready backlogs through effective prioritisation, refinement and sequencing across Product, Technology, Operations and Control teams.

- Own the delivery lifecycle from discovery and definition through build, testing, implementation, stabilisation, adoption and continuous improvement.

- Lead release planning, coordinating scope, milestones, readiness criteria, implementation activities, controls, training, communications and post-release support.

- Maintain transparency of delivery confidence, release health, quality, risks and decisions, escalating barriers early and driving timely resolution.

- Establish an effective product delivery cadence through backlog refinement, planning, demonstrations, readiness reviews and retrospectives.

- Coordinate delivery across interconnected product capabilities and teams, managing dependencies, sequencing and cross-team impacts while retaining clear product delivery accountability.

- Define and track KPIs, OKRs, adoption measures, customer outcomes and value-realisation criteria, using performance insights and feedback to drive continuous improvement, process simplification, automation and AI-enabled opportunities.

- Lead and develop junior Product Owners, Business Analysts and delivery professionals, reinforcing clear accountabilities and high-quality product delivery practices.

- Build strong cross-functional partnerships and influence senior stakeholders through clear communication of delivery outcomes, release health, trade-offs, customer impact and value realised.

Required Qualifications, Capabilities and Skills:

- Extensive experience leading product delivery, product transformation or complex capability delivery within Financial Services.

- Proven experience delivering products and releases across Product, Technology, Operations and Control organizations.

- Strong practical knowledge of Agile delivery methods, the product lifecycle and backlog management.

- Strong analytical, problem-solving, decision-making, communication, presentation and leadership capabilities.

- Working knowledge of Investment Banking, Reference Data domains and/or the settlement lifecycle.

Preferred Qualifications, Capabilities and Skills:

- Experience delivering strategic data, platform and operating model transformation capabilities.

- Experience working with product roadmaps, KPIs, OKRs, adoption measures, customer outcomes and value-realisation frameworks.

- Lean Six Sigma, Agile, SAFe, PMP, PRINCE2 or a related professional certification.

- Bachelor's or master's degree in Finance, Business, Technology, Mathematics, Statistics or a related discipline.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Location: Mumbai, India.

Job Type: PERMANENT, FULLTIME.

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