Office cab/shuttle

Cafeteria

Job/Soft skill training

Health insurance

Free meal

Professional degree assistance

Child care facility

Office gym

International/On-site exposure

Rewards & recognition

Course reimbursements

Gym membership

WFH setup

Recreational activities

Annual leaves

Performance bonus

Life insurance

Maternity leaves

Annual health checkup

Paternity leaves

Retirement benefits

Joining goodies

Gifts on festivals

Joining bonus

Mobile bill reimbursements

Relocation bonus

Mental health wellbeing

Career break/Sabbatical

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Job Responsibilities: - You would analyze client experience feedback from the various client touch points within commercial bank across lines of business, wholesale products through surveys, complaints, journey maps. Familiarity with a wide range of qualitative and quantitative techniques and the ability to derive insights across channels, products, and business segments and translate into strategic recommendations. - You need to establish self as point person for monthly and quarterly client experience reporting across functions and lines of businesses. Leverage innovative technologies and implement new NLP toolsets to drive insight generation. Work closely with data and technology teams to design and execute database and technology impacts to the client experience team and contribute to client experience efforts related to client journey development, complaints management and transformation efforts - Design and implement predictive techniques to anticipate client issues and other broad issues with a sense of urgency. Establish self as subject matter expert, trusted partner or role model. Collaborate with business and functional partners to share client experience insights and resolve conflict through expert collaboration and broad decision-making - Engage organization in introducing ideas for improving overall client experience. Pursue cross functional opportunities to improve customer experience or meet customer needs. Foster an environment where risk/control issues are escalated, and trends are anticipated and identified. Implement real time feedback channels that support client experience improvements. Administer surveys through third party tools (Qualtrics) and conduct analysis on survey output - Designs and test surveys in the survey tool. Establishes self as expert at designing, testing and launching surveys. Supports the implementation of the new tools and technologies to administer surveys Produce reports of survey responses catered to different audiences - Support additional client research projects, as needed and Support preparation of executive update to summarize client feedback from surveys etc. shared with senior leaders Required Qualifications: - 10-15 years of relevant experience; ideal candidate will have experience executing journey-based / real time feedback program and experience working with third party tools e.g. Confirmit, Qualtrics. Ability to understand key business processes - Managing people or teams in a matrix organization with proven success contributing to complex, large scale initiatives. Experience in process design or project management. Ability to synthesize qualitative information and present concise, easy-to-read findings to an executive audience - Superior writing and verbal communication skills and Comfort working with employees at various seniority levels and locations while building strong internal relationships - Self-starter, ability to work both independently and as part of a team along with Strong Excel and PowerPoint skills - ability to visually show new processes Shift Hours: EMEA Work Pattern: Hybrid Model

Bangalore

JP Morgan Chase -  Vice President - Product Control - Global Client Experience 

Job Description for JP Morgan Chase -  Vice President - Product Control - Global Client Experience  in J.P. Morgan Services India Private Limited in  Bangalore for (10-15) years of experience. Apply Now!

JP Morgan Chase -  Vice President - Product Control - Global Client Experience  | iimjobs.com