JP Morgan Chase - Vice President - Payment Lifecycle Management

Job Description:

You are a strategic thinker passionate about execution of transaction processing activities and you have found the right team.

As a Payment Lifecycle Manager - Vice President within our payments operations team, you will lead transaction processing activities and manage high value payments in an efficient and highly controlled environment.

Job Responsibilities:

- Leading the team - Managing transaction processing activities, systemic verification of High Value payments in an efficient and highly controlled environment along with reviewing daily, weekly, and monthly performance metrics to ensure all current, aging and sensitive outstanding tasks are identified and the deviations from service level agreements are tracked, discussed and cleared.

- Generate and implement plans and strategies to create a cost-effective service environment and managing head counts along with ensuring recruitments of a highly skilled work force in the team.

- Scrutinize, review, analyze and implement changes from data published daily or weekly from multiple reporting tools and continually reassess the operational risk taking into account changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures, restructuring staff and the impact of changing technology.

- Collaborate, conduct and attend internal meetings with Product, Network, technology and Client service teams to add value and ensure flawless delivery by adopting bespoke process requirements with an end-result to enhance client satisfaction.

- Managing Audit requirements and play a key role in audit reviews, internal Quality Analysis or Quality Control checks partnering with internal controls teams and external auditors along with ensuring timely review, certification, re-certification and approvals of Cash function procedures, Operating Service Agreements and Business Resiliency plans.

- Expertise in setting up SMART goals and managing the performance of individuals by comprehensively discussing, counselling, motivating, being a mentor for career progression, personality development and build a robust and healthy team environment.

- Creating strategic back up plans in sync with the roles and requirements of the business and manage the execution of cross-trainings to ensure knowledge-transfer amongst all teams.

Required qualifications, Capabilities and Skills:

- Knowledge of custody and fund services, markets or prime brokerage operational experience and Swift MX messages pacs.008, pacs.009, camt.057, MT304, MT321, MT199, camt.056, MT292, MT599.

- Being flexible to manage tight deadlines, remain organized and balance priorities.

- Stakeholder management and partnership with various teams having excellent interpersonal skills with strong analytical and problem solving techniques, taking initiative to drive change and experience in working on large scale, multi-stream programs.

- Control focused mindset and a thorough understanding of risk associated to the process.

- Attention to detail - Leadership with proven ability to anticipate issues, logical structured approach to planning, problem solving, decision making and proactively manage or drive change initiatives and ensure results.

- Excellent verbal and written communication skills, proficiency in AI tools and ability to clearly storyboard using new AI tools such as LLMs.

- Bachelor's Degree or equivalent with more than 8 years of work experience.

About Company:

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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