Fund Servicing Manager - Transfer Agency - Vice President Description: The Transfer Agency Client & Investor Services Associate will: - Build a stable, senior relationship with the TA Client and Investor Services (CIS) manager to support key interactions with investors and clients for the Transfer Agency Portal (TAP) roll out. - Handle investor service enquiries in a timely and efficient manner - Possess solid understanding of the clients culture - Proactively engage the TA CIS Manager for effective communication including using operational knowledge to take end- to-end ownership for issue resolution - Keep necessary controls to meet service delivery standards in relation to the handling of client and investor enquiries - Use understanding of TA Operations to proactively lead quality service delivery improvements - Maintain an effective, interactive relationship with internal TA Operations Managers - Work with the entire JPM TA Operations to ensure an excellent quality standard service delivery - Be interested in working in a fast paced, dynamic environment and taking an active role in key initiatives Job Responsibilities : - Act as the primary Subject Matter Expert (SME) for the Transfer Agency Portal - Own the TAP processes and coordinate end-to-end actions with the broader TA team to pre-empt (if possible) and manage/resolve issues, inquiries and improvements consistent with Client SLD's ensuring timely communication to the client - Identify investor complaints and escalate where necessary - Partner closely with Product & Tech to support Client projects for the TAP roll out - Identify, plan, and deliver solutions for TA services gaps in co-ordination with the operational groups, including regulatory requirements and control needs. - Identify and work towards opportunities to improve client behaviour, effectiveness and efficiency of operational processes - Support Investor training requirements including maximizing self-service opportunities - Evaluate data trends to identify improvement opportunities and associated issues and risks Skills/Competencies: - Complex Problem Solving Skills: Strong analytical, problem solving and process re-engineering skills - Critical Thinking: Ability to look at the bigger picture and see many inputs and outputs objectively, evaluate and propose a solution - Creativity: Intuitive multi-tasker who can manage multiple streams of work concurrently using various resources and thinking outside the box - Coordinating with Others: Results Focus: Takes ownership and responsibility. Ability deal with issues on a local and regional business level - Emotional Intelligence: Towards others and self; Resilient. highly motivated, energetic self-starter, who finds solutions - Judgement & Decision Making: Willingness to make decisions, while ensuring buy-in from key stakeholders. Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective - Service Orientation: Adaptive Client and Communication skills: ability to present information in different degrees of detail and form depending on the audience; interpret client requests and propose solutions - Negotiation: Advanced influencing/partnering skills: working on own, within a team, and through others - Cognitive Flexibility: Comfortable with change, ambiguity, debate, conflict and informed risk taking Required Qualifications, Skills and Capabilities : - Languages: Demonstrates strong command of English, other European languages advantageous - Organization: Demonstrates agility in dealing with highly complex, demanding client organizations - Communication: Demonstrates familiarity with client report writing and customisation - Prioritization: Demonstrates strong organizational and time management skills - Client Service: Solid track record of interacting efficiently with clients and investors, effectively manage client expectations, delivering results - Business Knowledge : Demonstrates strong product & business knowledge, including significant experience (5+ years) working in a TA/CS operations, able to demonstrate an in depth understanding of end-to-end operational processes - Controls Focus: Proven record of ability to collaborate in optimal operations controls & workflow analysis - Leadership: Proven skills in operations roadmap planning and deliveries whilst managing conflicting objectives - Communication : Demonstrates strong written and verbal communication skills with complimentary presentation and report writing skills (clear, concise, relevant and accurate) - Team Player: Demonstrates comfort working across all levels of the organisation and has track record of bringing teams together to achieve results About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. 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Bangalore

JP Morgan Chase - Vice President - Fund Servicing Manager - Transfer Agency 

Job Description for JP Morgan Chase - Vice President - Fund Servicing Manager - Transfer Agency  in JP Morgan Chase in  Bangalore for (5-10) years of experience. Apply Now!