- You are accountable to review the loan documents. The process involves review of collaterals perfecting the lien and indexing it adhering to business SLA. - The responsibility also involves capturing FRBNY, Core and Business metadata by interpreting language within legal documents. - Post the review of the documents the team is also responsible to pledge loans to FRBNY, Manage the production workflow and ensure there are no backlogs and SLA breaches - Review EOD checks to ensure all requests received are assigned and processed, Recommend changes to the procedure to the Manager and LOB head on a timely basis - All process changes/ updates to be cascaded to team and updated in procedures, Ensure proper resiliency plan in place to during any contingencies - Identify root cause for problem pertaining to productivity & Quality - Communicate effectively within the team, market and business partners Required Qualifications, Skills and Capabilities - Bachelor / Master's Degree with 5 to 8 years work experience, Prior customer service experience , Documentation Experience in banking industry preferable. Excellent verbal and written communication skills. - Ability to act on your own to solve problems and make decisions. Researching on any queries/ requests sent by the Business Partners/ officers and replying to the same. - Active participation in process improvements by working with key members to create or suggest process improvements. Ability to interact effectively with various levels of bank personnel. - Strong interpersonal and customer focus. Attention to detail and accuracy. you should work with limited supervision, receiving minimum instructions on new assignments. You are required to work in a team environment and flexible to work in night shift. Strong knowledge of MS-office applications. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Bangalore

JP Morgan Chase - Team Leader - Quality Control - Customer Service Domain 

Job Description for JP Morgan Chase - Team Leader - Quality Control - Customer Service Domain  in JP Morgan Chase in  Bangalore for (3-7) years of experience. Apply Now!