Command Center- GFM System Monitoring - Team Leader Description: JOB RESPONSIBILITIES: System Monitoring & Project & Management Activities: - Fully understand current Swift architecture and infrastructure and impacts to business caused by disruption to message / transaction flows. - Ensure all systems and queues are monitored across all platforms. Investigate all alerts and take the necessary action. - Complete checks for any systems/queues not monitored by BAM. Carry out manual system checks in the event of BAM being unavailable. - Open and Initiate Service centre Tickets. Identify and escalate any issues via the Incident management process and participate in the Incident calls by providing facts, impacts and details from an Operations perspective. - Support and perform BAU maintenance activities like EOD and SOD management. - Support any testing activities and implementation events as required. Take ownership of all Standard Operating Procedures (SOP's) and where appropriate create new documents. - Provide coaching and development by performing training on new and existing procedures . Carry out training of new starters following agreed training program and completing the necessary scorecards to record progress and keep management informed. - Participate in Command Center activities including cross training on non EMEA applications and the build out of the operating model. Required Qualifications, Skills and Capabilities: - A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. - Ability to use creative problem solving techniques to solve business issues. - Experience of working as part of a Global team. - Demonstrates accountability and concern for quality of work. - Flexible with shifts and night shifts. - Mandatory Saturday and Sunday working. About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Bangalore

JP Morgan Chase - Team Leader - GFM System Monitoring - Command Center 

Job Description for JP Morgan Chase - Team Leader - GFM System Monitoring - Command Center  in JP Morgan Chase in  Bangalore for (3-6) years of experience. Apply Now!