Description : Job Summary : - We are looking for an experienced Product Manager to join our team. You will take ownership of our Voice team that develops and runs our cloud-based contact centre telephony system for ICB. You will be responsible for developing and supporting solutions that are reliable, innovative customer and agent experience focused. The Voice team is responsible for providing a high-quality, secure and effective voice channel for our customers to contact ICB delivering a voice experience that delights customers. - You will be supported by a skilled development team to ensure that you can plan, deliver, and support a roadmap that is aligned with the ICB long-term objectives. You will work in a highly collaborative way within the Product team and across the organisation to successfully deliver strategically aligned product development whilst aiming to exceed your set KPIs. You will also be encouraged to engage and contribute to important ICB initiatives that can leverage your experience or provide opportunities for development and personal growth Job Responsibilities : Devising the product strategy. This includes : - Define the product vision and understand the opportunity, considering customer needs, commercial needs, market, competitors, vendors, regulation and business context - Develop the value proposition - Create the product strategy by establishing the product goals, how to measure the success, delivered by when - Identify how the product strategy aligns to the overall ICB OKRs - Create and own a prioritised product roadmap, translating the product goals into initiatives Defining the product. This includes : - Map customer journeys and/or update the existing journeys based on impact - Share and achieve alignment with key partners including launch market(s) - Define MVP (delivers first test of value proposition), validating its scope and achievability considering other deliverables - Translate roadmap into prioritised team backlogs - Make sure new ideas have been through discovery process - Building and launching top quality product - Together with the team, breakdown the backlog into small increments of deliverables, each with acceptance criteria - Prioritise the backlog, including negotiation, alignment and interlock of priorities with dependent teams - Drive development of product artefacts (product definitions, technical implementation, process flows, procedures, testing plans, training materials, etc) - Ensure completion of product approval stage-gates and documentation - Deeply partner end-to-end throughout the business to prepare for successful launch/change - Managing the product in use - Ensure product delivered adds value to the customer - Measure the success of the outcome achieved - Use data from the previous iteration to inform and shape the next one - Promote a culture of proactive avoidance of incidents - Continually liaise with relevant Customer Operations colleagues to optimize consumer journeys - Monitor and take action to address Voice of Customer (VOC) and ecosystem changes (including regulatory, vendor and internal dependencies) - Monitor KPIs (including commercial) and take action to achieve them (more efficiently) - Understand and act on interactions between yours and other products Required qualifications, capabilities, and skills : - Product management experience during the full SDLC - Track record of successful delivery of complex projects in Agile setting - Experience working with development teams - Experience working with telephony - Experience in Contact Centre technology - Experience with AWS including Amazon Connect J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Bangalore

JP Morgan Chase - Product Manager 

Job Description for JP Morgan Chase - Product Manager  in JP Morgan Chase in  Bangalore for (5-7) years of experience. Apply Now!