- Support CB's Complaint process - Identify and log complaints on CARE tool, manage the day to day operations, to send out daily/monthly reports to different stake holders and perform quality check on a regular basis. - Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints - Partnering with cross-functional teams including the Business, Technology and Operations - Conduct ad hoc analytics and contribute to various projects representing Complaints Management Required Qualifications, Skills and Capabilities - 6-12 years of relevant experience (Client experience, Change management, Complaints, Service) - Self-starter, ability to work both independently and as part of a team - Ability to partner across functional teams and interact with all levels of the organization - Excellent verbal and written communication skills with the ability to present information in differing degrees of detail - Investigative mindset, able to see issues at both high-level and in detail JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Bangalore

JP Morgan Chase -  Manager/Associate - Product Control 

JP Morgan Chase -  Manager/Associate - Product Control  ,Job Description for JP Morgan Chase -  Manager/Associate - Product Control  in JP Morgan Chase in  Bangalore for (6-12) years of experience. Apply Now!

Job Description for JP Morgan Chase -  Manager/Associate - Product Control  in JP Morgan Chase in  Bangalore for (6-12) years of experience. Apply Now!