JP Morgan Chase - Client Tax Operations Associate - CA

Role Overview:

Make your mark by leading client tax operations work that helps teams navigate tax law change, strengthen controls, and accelerate your career growth and mobility. As a Client Tax Operations Associate, you lead daily execution of key tax operations processes while managing business risk and supporting client and partner relationships across commercial and investment banking.

Job Responsibilities:

- Lead a team delivering controlled client tax operations execution and queue management across global markets

- Monitor tax payable and receivable accounts and report key metrics, trends, and exceptions

- Oversee nostro queue activity and ensure timely clearing of breaks, failures, and pending items

- Process tax refund monies with accuracy, timeliness, and appropriate approvals and documentation

- Escalate complex operational and stakeholder issues as the senior point of contact for the local team

- Partner with global tax operations stakeholders to execute withholding, reporting, reclaim filing, and relief-at-source services

- Strengthen risk and control frameworks through robust checks, balances, and audit-ready evidence

- Champion a client-centric operating model by improving responsiveness, service quality, and stakeholder experience

- Ensure ongoing compliance with applicable laws, regulations, and internal procedures, including adoption of tax rule changes

- Develop tools and oversight routines that improve quality, accuracy, and operational efficiency in a controlled manner

- Influence technology enhancements by articulating requirements, supporting testing, and managing change communications

Required Qualifications:

- Graduate or postgraduate degree

- 8+ years of operations experience

- Chartered Accountant qualification or equivalent with 5+ years of post-qualification experience

- Strong knowledge of taxation and tax operations across multiple markets

- Excellent communication skills and ability to produce concise documentation

- High standards of risk management and operational control

- Ability to manage competing priorities with strong attention to detail

- Proficiency in Microsoft Office applications including Outlook, PowerPoint, Excel, and Word

Preferred Qualifications:

- Relevant tax market knowledge and industry experience

- Knowledge of financial markets and banking

- Advanced knowledge of Alteryx, Tableau, and UiPath

- Experience from a Big 4 professional services firm

- Experience using AI-powered analytics, workflow automation, or intelligent process tools

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