J.P. Morgan is a leading global financial services firm, established over 200 years ago: Roles &amp; Responsibilities: LEADERSHIP :&nbsp; - Provide regular coaching &amp; leadership &amp; supervise the day-to-day functions of the group - Leverage expertise and build collaborative relationships - Discuss and improve on Training and Learning opportunities - Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees - Provide timely direction on strategic changes within the business and help align the focus of resources to the same - Leverage on the expertise of teams within the site and other sites to improve overall performance - Model the organization's core values, operating principles, and philosophies - Walk the Talk - Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions PERFORMANCE MANAGEMENT:&nbsp; - Strong orientation towards Customer Experience - Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations - Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required - Manage projects as assigned within defined metrics and timelines - Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives - Look for improving performance through coaching, development, training, projects and creative use of available resources - Ensure adherence to schedule - Continually raise the standard of quality in the work of self and others PEOPLE MANAGEMENT : - Create an environment of high energy and enthusiasm - Responsible for management of Engagement, Attrition and ESAT for the team - Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment - Resolve employee concerns with urgency &amp; accuracy - Promote transparency in Communication and builds an atmosphere of mutual trust and cooperation - Engage in effective Career Development activities like effective career coaching and counseling Essential Skills &amp; Experience: - Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint - Strong analytical bend of mind with good logical reasoning abilities - Strong interpersonal skills at both verbal and written communication - Demonstrated ability to contribute significantly in strategic business partnerships - Demonstrated abilities in process migrations and sustaining high performance standards - Strong decision making ability - Strong customer focus - Strong concepts of leadership competencies, displays ownership, accountability and proactive ness - Possess' strong problem solving, time management, analytical and organizational skills - Keen business acumen with focus on customers - Knowledge and working of Credit Bureaus would be an added advantage - Previous experience in Card Services and Collections would be an added advantage

Mumbai

JP Morgan Chase - AVP - Collections Call Centre Management 

JP Morgan Chase - AVP - Collections Call Centre Management  ,Job Description for JP Morgan Chase - AVP - Collections Call Centre Management  in JPMC in  Mumbai for (8-16) years of experience. Apply Now!

Job Description for JP Morgan Chase - AVP - Collections Call Centre Management  in JPMC in  Mumbai for (8-16) years of experience. Apply Now!