Description: We are looking for a hands-on Service Management analyst with experience working in a fast paced, high-pressured environment, ideally within financial services or large-scale technology firms. - Service Process Execution and Enhancement : a. You will ensure the efficient execution, optimization, and continuous improvement of the IT service management processes including Incident, Problem, Change, and Service Request Management and tools. b. You will collaborate across departments to deliver top-notch IT services aligned with business goals and user expectations. c. You will drive operational excellence, minimizing service disruptions, and enhancing the overall user experience Data-Driven Insights : - You will analyze ITSM data and metrics to identify trends, inefficiencies, and areas requiring attention or enhancement. - Continuous Process Improvement : You will regularly evaluate and enhance ITSM processes to ensure their efficiency, effectiveness, and alignment with evolving business requirements. - Tool Proficiency : You will review and drive ServiceNow (or other interdependent ITSM software tools) for optimal performance. Conduct user training and maintain data accuracy within these tools. - Informative and Executive Reporting : You will generate periodic reports offering insights into IT service performance. Provide recommendations for improvement based on gathered data. - Stakeholder Collaboration : You will engage with IT and business stakeholders to collect feedback on ITSM processes and adapt to evolving service needs. - Documentation and Training : You will develop, maintain, and ensure adherence to ITSM process documentation and standard operating procedures. Conduct training sessions on ITSM best practices, procedures, and tools for IT staff and other stakeholders. - Audit and Compliance : a. You will ensure ITSM processes align with organizational policies, standards, and relevant regulatory requirements. b. You will support ongoing audit exams and work with IT and Business Teams (Risk, Compliance, etc) to provide the required RFIs (Request For Info) timely. Other skillsets : - You will operate effectively in highly matrixed and geographically distributed organizations - You have proactive mindset to look out for improvement opportunities to reduce toil and maximize efficiency - You have Excellent communication and presentation skills (verbal and written) - You are confident in creating strong partnerships and building influence with key stakeholders within and external to CIB - You have functional expertise in IT Service Management disciplines and/or the Service Now product Qualifications and Experience : - ITIL 4 Foundation - 3 or more years of technical experience/background in IT Service Management processes (Incident, Change, Problem, Request and Event) and practices - ServiceNow and data modeling experience is a plus. - Prior experience in application development, infrastructure, or production management support. - Experience identifying, driving, and managing Project scope - Proven ability to meet deadlines and work in a fast-paced team environment - Ability to learn new technologies or technology concepts quickly - Strong data analytics skills and ability to consolidate data from multiple sources - A client-focused and team-oriented mindset - Exceptional verbal and written communication skills, including executive management presentations - Proficient in analyzing large datasets using advanced tools (e.g. Excel and Alteryx), extracting actionable insights, and visualizing data. - Ability to effectively advise, partner and collaborate with executive team members and peers in order to execute on engagement plans. - Strong team player - extensive experience of working in, influencing and supporting global teams across multiple regions and countries, enabling a 'one team' culture and a positive working environment, respecting the cultures and capabilities across locations - Excellent problem-solving skills, ability to quickly broker solutions and resolve conflict situations JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. 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Mumbai

JP Morgan Chase - Analyst - IT Service Management Process 

Job Description for JP Morgan Chase - Analyst - IT Service Management Process  in JP Morgan Chase in  Mumbai for (3-5) years of experience. Apply Now!