JOOLA - Team Leader - Current Account

Job Summary:

We are seeking a dynamic and results-driven Current Account Team Leader to oversee and guide a team of Relationship Managers handling the bank's Current Account portfolio.

The ideal candidate will have strong leadership capabilities, in-depth knowledge of current account products and services, and a track record of driving customer acquisition, deepening relationships, and ensuring compliance with regulatory standards.

Key Responsibilities:

Team Leadership & Management:

- Lead, motivate, and manage a team of Current Account Relationship Managers.

- Set performance goals, conduct regular reviews, and ensure the team achieves business targets (acquisition, activation, balance growth).

- Provide coaching, mentoring, and support to enhance team productivity and customer engagement.

Business Development & Portfolio Management:

- Drive acquisition of new current account customers through both direct efforts and team performance.

- Ensure effective management of the existing CA portfolio with a focus on customer retention, cross-selling, and revenue generation.

- Monitor and analyze portfolio performance metrics, suggesting improvements and corrective actions as needed.

Customer Relationship Management:

- Support Relationship Managers in managing key client relationships.

- Ensure high levels of customer satisfaction by maintaining service standards and resolving escalations effectively.

- Identify customer needs and recommend appropriate banking products and services.

Compliance & Risk Management:

- Ensure team adherence to internal policies, audit guidelines, and regulatory norms.

- Monitor accounts to mitigate risk and ensure documentation and KYC compliance.

Reporting & Coordination:

- Prepare regular performance and MIS reports for senior management.

- Coordinate with product, operations, and other support teams to deliver seamless service and product implementation.

Key Requirements:

- Education: Graduate/Postgraduate in Business, Finance, or a related field.

- Experience: Minimum 6 years of experience in banking, with at least 2 years in a leadership or supervisory role managing Current Accounts.

- Strong knowledge of current account products, trade and CMS solutions, and banking regulations.

- Proven leadership and team management capabilities.

- Excellent interpersonal, communication, and analytical skills.

- Ability to work under pressure and drive results in a target-oriented environment